GENERAL Questions

No, you cannot install any other equipment or covering on the top surface of Phantom, that will probably affect GPS signal and functions.
No, the WiFi signal may interfere with the signal of the transmitter and affect your flight.
No, the thread locker may corrode the shell of Phantom, may cause fractures.
No, just tighten the screws is enough.
You can find all the related materials from DOWNLOADS at PHANTOM page on http://www.dji.com/
You can find all the related videos on the PHANTOM web page at http://www.dji.com/
Please download the Advanced Manual from the PHANTOM web page.
Please download the Battery and Charger Instruction from the PHANTOM web page.
The autopilot system works abnormally. Please contact your dealer.
Please be sure to read the instructions and get familiar with this product before flying, otherwise there could be a serious accident. Aircraft crashed, rotating propeller may hurt people and objects. Aircraft may be out of control or even lost.
  1. Sensor error is too big. Please connect the assistant software, enter the “Tools” – > IMU calibration, watch the “IMU calibration” videos, carry out basic calibration or advanced calibration.
  2. Damage of the accelerometer. Please contact your dealer.
  3. Sensor does not work. Please contact your dealer.
  1. If the PHANTOM is moved, it is normal.
  2. If the PHANTOM is stationary, IMU calibration is necessary. Please connect the assistant software, enter the “Tools” – > IMU calibration, watch the “IMU calibration” videos, carry out basic calibration or advanced calibration.
  1. The propeller assembly is not correct. Check that the rotation of the propellers and motors are matched.
  2. Sensor error is too big, the system will not work. Please connect the assistant software, enter the “Tools” – > IMU calibration, watch the “IMU calibration” videos, carry out basic calibration or advanced calibration.
The built-in sensors need some time to reach a stable state. Make sure not to fly the PHANTOM until the 6 rapid yellow flashes disappear.
You can cover the ventilation holes with some adhesive tape.

Compass error is too big.

  1. There may be a ferromagnetic substance close to the Phantom. Lift the aircraft up about 1m from the ground, if there is no Red and Yellow flashing, then it will not affect the flight.
  2. Otherwise, re-calibrate the compass.
  3. If re-calibration does not work, please connect to the Assistant Software, select the “Tools” and follow the tips to carry out the required operation.
  4. The compass module is defective, replace it. Please contact your dealer.
Sensor error is too big, IMU calibration may be required; for the calibration operation, please watch the “IMU calibration” video (online).
The compass has been magnetized or not calibrated. Please watch the “resetting the compass” video, (online), referring to the video carry out demagnetization. Then Recalibrate the compass.
Low-voltage protection is triggered. Please land the aircraft ASAP.

The TX signal is lost.

  1. Check that the transmitter is switched on and works normally.
  2. Check that the receiver and the main controller are connected correctly.
  3. Check that the receiver setting is correct in the assistant software.
Please contact your dealer.
This indicates that you have moved at least one TX sticks during system start up and self-check. Reboot the autopilot system.
  1. Please check if there are buildings that could be blocking the satellite signal. GPS needs an open area to work.
  2. Please check whether there are objects placed on the top of the PHANTOM, that could be blocking the signal to the satellite sensor.
  1. Please check if there are buildings that could be blocking the satellite signal. GPS needs an open area to work.
  2. Put the TX switch “S1″ to the top position, if there is a mode light blinking such as green single flash (or double flash), it means that the GPS is working correctly.
  3. After power on, if you have seen the red light flashing one, two or three times indicating the number of satellites locked, it means that the GPS works correctly.
  1. The driver is not installed properly. Reinstall the driver.
  2. The assistant software and firmware versions do not match. Upgrade the software or firmware.
  3. If the LED indicator does not light solid Green, it is probably the wire that is damaged or a bad connection, or the LED module is broken. If it is sure the LED is broken, please contact your dealer.
  1. The throttle stick is not at the lowest position, pull the throttle stick to the lowest position.
  2. The transmitter has a low battery, change the batteries in the transmitter.
  1. The battery is not in a good condition.
  2. The battery is not fully charged.
  3. Load weight increased.
  4. The battery might be very cold (i.e. cold weather).
Damaged LED module. Please replace it for a new LED module.
In order to prevent faulty operation, you need to execute CSC. Please check the user manual for detailed instructions.

Please observe the LED flashing status.
Four yellow flashes means preheating, and after preheating it will be OK.
Four green flashes means sensor error, please connect to the assistant software and calibrate the IMU.
Four red flashes means the sticks are not in center position, please connect the software and calibrate the transmitter.

Please check the power supply connection.
Please check the transmitter stick commands and its channel mapping in the software, it has to be consistent and make full range sliding. And check the throttle and pitch channel mapping.

It means the compass has been compromised, please calibrate the compass.
The internal sensor may break down because of collision. Please contact your local dealer for after-sales service.
The SN is already input, no need to input again. This is because you did not connect the main controller or you did not install driver correctly.

Please read the user manual carefully, this may be caused by incorrect installation. Please check:
1. the orientation of the main controller;
2. the rotate direction of the motor and propeller;
3. the ESCs are in the correct port;
4. set the correct mixer type in the software;

The main controller failed to identify the GPS &compass module. Please check the connection.
The IOC is an advanced functionality, and is default OFF. Please connect the assistant software to enable it.
Please contact the local dealer for repair.
Our standard battery is 2200mah, 20c, 3S battery. You can install more according to your model. There is not excessive much space, please make sure that you have adequate space for your batteries.
Please contact your local dealer.
You need to use PMUV2 or the Phantom upgrade kit.

Software Questions

Please check the motors and ESCs. It is possible that the NAZA sensor error is too big, please connect to the assistant software and calibrate the IMU.
No, currently it works on Win XP, Win7, Win8.

Please make sure your email address is correct and check the spam mail.
It is recommended to use Gmail, hotmail, etc for registration.

CFG-ERR

Configuration error, this may cause by firmware upgrade from the old version, or abnormal Tx calibration. Re-calibrate your transmitter, power cycle your controller, and check all of the parameters.

VOL-LOW [4]

Voltage low

SN-ERR

Your S/N is not available, Please contact your dealer. (Place of purchase)

VOL-LOW[6]

Voltage low

IMU-ERR

IMU ERROR,Please contact dealer. (Place of purchase)

X1-ERR

You’ve chose parameters tuning by X1/X2 channel with Tx Knob, but no signal detected on X1/X2 input channel, or Tx didn’t powered on.

X2-ERR

You’ve chose parameters tuning by X1/X2 channel with Tx Knob, but no signal detected on X1/X2 input channel, or Tx didn’t powered on.

PMU-ERR

Please check the connection among battery, MC and PMU.

RX-ERR

Please make sure you are on the RC page of the NAZA Assistant Software, select the right receiver type or check the receiver connection, after that power cycle your controller to take effect.

COMPASS-ERR

Compass data is abnormal, please restart your Controller, if you still get this error, please contact your dealer (Place of purchase).

ERROR [25]

IMU initialization failure, may be caused by crash. Please contact dealer (Place of purchase).

ERROR [26]

Please perform Advanced Calibration.

ERROR [27]

GPS not calibrated, or magnetic field interference. Please calibrate GPS again in good condition. Please contact your dealer for all technical support questions.

  1. Some of the users who use WINDOWS 7 operating system may not have the usbser.sys file, please download this file and put it into C: \ WINDOWS \ system32 \ drivers, and then reinstall the driver.
  2. Download the usbser.sys file.