Support for Phantom 3 Advanced


FAQ

The gimbals for Phantom 3 Professional and Advanced are interchangeable but please make sure the firmware of the aircraft stays the same with the firmware of the gimbal. For example, if you have placed a Phantom 3 Professional gimbal onto a Phantom 3 Advanced, then please update the your aircraft to the latest Phantom 3 Professional firmware. Since the size of the Phantom 3 Standard gimbal is different from the other two Phantoms, they’re not interchangeable.
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Please refer to this link:
https://www.youtube.com/watch?v=fJHOctw9P40&feature=youtu.be
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Turn off the Over Exposure Warning in your settings and the zebra patterns will disappear.
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4K videos can only be played on special screens with powerful hardware. Stuttering video means that you may require a more powerful computer to play the files.
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Do not remove the Micro-SD card from the camera. If it has been removed, place it back in the camera. Turn the Phantom 3 on and wait approximately 30 seconds as the video file is restored.
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Metering is disabled in M Exposure mode and Auto Exposure mode.
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A UV filter is used to prevent ultraviolet (UV) light from getting through and to protect the camera from dust. ND filters refer to Neutral Density, which helps reduce or modify the intensity of all wavelengths or colors of light equally, resulting in no changes in hue or color rendition. An ND filter can also help relieve over-exposure or jello in your footage.
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No. The included Remote Controller can be used to control both the aircraft and the gimbal tilt at the same time.
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This switch, called the Flight Mode Switch, allows you to toggle different flight modes:
P-mode, or Positioning mode, indicates that both GPS and the Vision Positioning System are active and your Phantom 3 will attempt to stabilize using both.
In A-mode, or Attitude mode, the aircraft does not use GPS or the Vision Positioning System. Only the barometer is used for stabilization. The aircraft can still return to the Home Point as long as a sufficient GPS signal is available.
F-mode, or Function mode, activates Intelligent Orientation Control (IOC) functionality. Refer to the IOC section in the Appendix of the User Manual.
By default, only P mode may be used. Refer to your user manual for instructions on unlocking the other modes.
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Please make sure you plug the cable in the remote controller tightly when you charge.
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First, please activate your aircraft by following the following steps.
1) Make sure the aircraft and the remote controller are off.
2) Turn on the remote controller first, and then turn on the aircraft, and then connect the app with the remote controller. Log in by inputting your email address and password (If you haven’t registered yet, please register first).
3) Follow the directions on your app, and then your aircraft will be activated.
3) Follow the directions on your app, and then your aircraft will be activated.
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There’s a thin transparent film on the remote controller, you need to tear it off before you use the remote controller.
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It takes 2.5-3 hours to charge the remote controller of Phantom 3 Professional and Advanced and 4.5-5 hours to discharge them (while they’re connected with a mobile device). It takes longer if there’s no mobile device connected. The time to charge the remote controller of Phantom 3 Standard depends on the charge current of your charger. If you use a 1.5 ampere charger, then it takes about 2.5 hours for a controller to be fully charged. Otherwise, the charge time differs according to the charge current.
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The DJI GO app is only compatible with devices running iOS 8.0 or later or Android v4.1.2 or later.
The following devices are recommended:
IOS: iPhone 5s, iPhone 6, iPhone 6 Plus, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, and iPad mini 3 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, and iPhone 6 Plus
Android: Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, SONY Z3 EXPERIA
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The basic standard to use an Android mobile device is that the software version should be above 4.1.2, but it doesn’t mean all the devices above this version are compatible because the hardware might not meet the requirements. Please use mobile devices on the recommended list.
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Please refer to the link below:
https://www.youtube.com/embed/abQw8rwlxbY
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Please turn on your aircraft within 24 hours after you have landed your aircraft and connect your mobile device with your remote controller, then launch your DJI GO app and the photos will be stored automatically.
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First, turn on both your aircraft and remote controller and connect your mobile device with your remote controller. Then launch your DJI GO app, tap the hat icon on the top right corner and you’ll be able to access flight simulator.
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After you have finished practicing on the simulator, you can exit by tapping the home icon on the top left. If it’s stuck, close the app and turn off both your aircraft and remote controller. Wait 30 seconds and then launch your app, turn on your aircraft and controller again, then you can exit the simulator.
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Turn on your aircraft and remote controller, connect your mobile device with your remote controller. Launch your DJI GO app, enter camera view, and tap the icon on the top right corner, which is general settings. Tap “about” and you’ll see the firmware versions. If it says N/A, you need to wait for a few seconds for your app to sync the data from the flight controller.
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First, please read the user manual carefully to master the basic functions of the app.
Second, you may also refer to the tutorial videos below:
http://www.dji.com/product/phantom-3/video
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First, please make sure your mobile device is on the recommended list.
Second, for Android devices, please make sure you have turned on USB debugging, and for Samsung devices, you also need to turn on Media (MTP) or Camera (PTP).
Third, check if your cable is working, if not, please change a cable.
Fourth, check if the USB port is working, if not, you may change a mobile device to test it.
Fifth, check if the app is working. If not, please uninstall the current app and install again.
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Every battery is tested prior to being packaged and shipped. This affects the discharge time of a new battery. The battery is safe to use.
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It takes 67 minutes to charge a battery via the Phantom 3 Professional charger and 96 minutes via a Phantom 3 Advanced charger.
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To identify the problem, please refer to Page 20 on the user manual. If your battery is blinking abnormally, please contact DJI technical support for help.
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For instructions on battery maintenance, please refer to Phantom 3 Intelligent Flight Battery Safety Guidelines on the website
http://download.dji-innovations.com/downloads/phantom_3/en/Intelligent_Flight_Battery_Safety_Guidelines_en.pdf
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The Phantom 3 Intelligent battery will update itself.
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For storage, please charge your battery every three month to wake it up from hibernation. Meanwhile, please make sure the battery is above 50% before you store it.
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No, nothing is wrong.
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To install the propellers, please refer to this video
https://www.djivideos.com/video_play/2d24b37a-4d43-4583-8f4e-7abdb0ca87ce
To install the propeller guards, please refer to this video:
http://v.youku.com/v_show/id_XODYxMDc4NjQ0.html?from=s1.8-1-1.2
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Please keep them away from dusty, wet or sandy places, and make sure they are not crashed.
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Please refer to this tutorial video:
https://youtu.be/BNs5UdvKbm4 or https://www.youtube.com/embed/aSPRLjnTwc4
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First, please check if you are on the latest firmware on your app-camera view-general settings-about.
Second, if it’s already the latest, please uninstall your app and install it again.
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For Phantom 3 Professional and Advanced, you need to use an SD card that’s equal to or above class 10 or UHS-1, and for Phantom 3 Standard, the SD card should be equal to or above class 6 or UHS-1. The SD card capacity should be lower than 64 GB.
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SD card capacity video size time
16GB 4K 1080P60 60Mbps 36 minutes
16GB 720P,1080P25/24 40Mbps 48 minutes
16GB 1080P50/48/30 40Mbps 52 minutes
16GB 720P,1080P25/24 25Mbps 84 minutes
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The SD card is not under warranty, please change one by yourself if it’s damaged.
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The biggest difference between Phantom 3 Professional and Phantom 3 Advanced is in the camera. The Phantom 3 Professional is capable of shooting spectacular 4K video at up to 30 frames per second, and the Phantom 3 Advanced is capable of shooting at resolutions up to 2.7K. Both models shoot 12 megapixel photos. Secondly, the charger of Phantom 3 professional is 100 watts while for Phantom 3 advanced, it’s only 57 watts. The biggest difference between the Phantom 3 standard and the other two phantoms lies in the remote controller, for more information, please visit this link
http://store.dji.com/cn/compare-phantom-3
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Please refer to the comparison on this website:
http://www.dji.com/cn/products/compare-phantom
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While the Remote Controller charger and Intelligent Flight Battery charger have been integrated into one unit for your convenience, it is recommended that you only charge one item at a time. We recommend that you never charge both items using the same charger at the same time.
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Interchangeable parts on the Phantom 3 Professional and Advanced are the propellers, propeller guards, battery, charger, remote controller, absorbers and anti-drop kits.
Phantom 3 Standard can use all the spares for the Professional and Advanced except the remote controller and the gimbal.
Caution: Since the inner container of the hard shell backpacks for the three Phantoms are different, each Phantom should use its own hard shell backpack.
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Flight time varies depending on environmental conditions and usage patterns, but the Intelligent Flight Battery is designed to provide up to 23 minutes of uninterrupted flight time when fully charged for the Phantom 3 Professional and Advanced and 25 minutes for the Phantom 3 Standard.
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The Phantom 3 Professional and Advanced can reach distances of up to 3.1 miles (5 kilometers) away from the pilot and up to 1,640 feet (500 meters) above the takeoff point. The Phantom 3 Standard can reach distances of up to 0.6 mile (1000 meters) away, and climb to the same height as the Professional and Advanced. The height limit recommended for safety and cannot be changed. Signal transmission distance will vary depending on environmental conditions.
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CE and FCC are two different safety certifications. CE certification refers to the requirements made by the European Union (EU) for the products they officially import into the EU and FCC certification refers to requirements made by the United States. They are different in requirements and standards.
Aircraft will identify which certification is appropriate according to your location so you don’t need to switch them manually.
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Please refer to this link
http://www.dji.com/service/warranty-period
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