Help Purchasing

Visit the DJI Official Website at www.dji.com, click the “Register” button at the upper right corner of the home page to enter the registration page.
Enter your email address, username, password and password again.
Make sure that your email is valid and you choose a password you can remember.

Click “LOGIN” button at the top right corner of the DJI Official website to go to the login page.
Enter your registered email address and click “Forgot password?” next to the “LOGIN” button.
You will be sent an email with a link to retrieve your password. Only click this link once.

Login your account and select “My Account” on the left of the page and find and click “Change Password” under your email address.
Enter current password, new password and retype new password, and click “SAVE” button.

Enter a valid email address when you register, since this address cannot be changed after registration.
If you want to change your email address, we recommend registering for another DJI account with a new email address.

1) Visit the DJI website at www.dji.com.
2) Click the icon in the top right corner of the website and select “Register”.
3) Fill in your personal information and click on “Register”.

1) Visit the product website on the Official DJI Online Store ( store.dji.com ) and click on “Add to Cart” or “Buy Now”.
2) Proceed to Checkout.
3) Fill out the delivery details and payment details, then confirm your order.
4) Follow the directions provided to pay for the order.

We accept the following forms of payment: 1)  Credit Cards- MasterCard- Visa- JCB- American Express (Europe Only)- Diners (Europe Only)2)  Debit Cards- Visa Debit- MasterCard Debit3)  Paypal4)  Paypal Credit （US and UK only）5)  Paypal Express6)  Bank Transfer7)  Affirm （US only）Note: 1) We take security andfraud protection very seriously. Your information is stored safely and all credit and debit cardholders are subject to validation and authorization byboth us and the card issuer. 2) If your payment cannot go through, please contact the issuing bank for help. If they cannot identify the problem, we suggest trying another method of payment. 3)To check on your order status at any time, login to your DJI account. If the order has reached Payment Success, your card has been debited. If you placed your order as a guest, contact onlinesales@dji.com or chat to one of our team at http://store.dji.com/ to find out about your order.4) Customers from the US/Canada/Australia can only pay with PayPal if the order amount exceeds 8000USD. 5) If a PayPal dispute occurs before the order is shipped out, the order will be delayed as the payment will be temporarily held back by PayPal. 6) For orders with delivery address in Indonesia, please note that to make payments using PayPal, your PayPal account must have been registered with PayPal Indonesia. Accounts set up for other regions cannot be used. 7) Different forms of payment cannot be combined.

If you pay by credit card or debit card, we will receive temporary authorization to charge your card once you have completed the payment process. We will charge you when we ship out your order or when your temporary authorization reaches day 28, whichever comes first.

If you pay by PayPal, we will charge your account within 3 days.

If you pay using an online payment service like Giropay or iDeal or SafetyPay, we will charge the order amount once you have completed the payment process, as these services do not support deferred payment.

If you have any questions, please contact our online sales team:
E-mail: onlinesales@dji.com
Live Chat: Click the icon at the bottom right of http://store.dji.com/

To apply for installment, please select Affirm (US only) or PayPal credit at check out. Otherwise we are unable to accept installment payments.

The payment processing bank (Merchants Bank) for DJI is located in Hong Kong. Additional bank charges for international transactions may vary according to the policies of different credit card issuers. Please contact your credit card issuer for more information regarding bank charges. Bank charges will not be shown in your online order, and DJI does not take any responsibility for any bank charges occurring from using international credit cards to make a payment.

The delay may result from time required to synchronize payment confirmation between our and the payment processor’s system. Contact Customer Care using our online chat service at http://store.dji.com or emailing onlinesales@dji.com for further assistance.

If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined.

To help ensure your order is not declined when placing a new order we suggest checking the following:

1) Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
2) Card details to make sure the information is correct, e.g. the expiry date and your billing address.
3) Enter the correct security code - that's the three digit number on the backside of your card.
4) Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them.
If you have checked all of the above, try paying with another card or with another form of payment.

If you've tried all these and are still having problems, contact our Customer Care Team onlinesales@dji.com with as many details as you can about the issue, including any error messages you receive and we'll try to resolve it as soon as we can.

Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” and “use credit” buttons on the order summary section.
To use coupon code,click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order.
To use DJI credits, click on “use credit” and enter the amount of credits you want to use in the blank column. Don’t forget to click on” confirm” to continue the order.

For your protection, orders are subject to DJI’s verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include proof of identity such as a driver’s license bearing the address information or proof of payment method such as bank statement or a copy of your credit card (front and back). These proof will be sent to onlinepayment@dji.com (a highly protected email address designated for these kinds of problems) should this be necessary. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with a correct phone number and email address.
DJI reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.

The first time you place an order on the DJI Online Store using a credit/debit card, you will be asked to enter your card information. To avoid re-entering this information each time you make a purchase, you can create a Personal Payment Profile by ticking the “Save information for Personal Payment Profile” box. Multiple profiles can be created and one can be saved as the Default Personal Payment Profile.

We understand the importance of security in online transactions. DJI takes all necessary security measures to protect your credit card and other confidential personal information. DJI does not share this information to any outside organizations.

DJI Credit can be used to pay for your purchases from the DJI Online Store. It's easy to get and easy to use.
DJI Credit is non-transferable, cannot be exchanged for cash, and cannot be used outside of the Official DJI Online Store.
You can view your DJI Credit balance by clicking on 'Account' after logging in.

You can get DJI Credit through our DJI Associate Publisher Program or Loyalty Program, etc.

The currency of your DJI Credit will be the same as the currency you choose to pay with.

You can enter the amount of DJI Credit you want to use during checkout. If the amount of your available DJI Credit is less than your total order amount, you can pay the difference with one of our other payment methods.

DJI Credit can be used to purchase any product on the Official DJI Online Store but cannot be used to pay shipping costs. Also, DJI Credit cannot be used together with any coupons or other offers.

DJI Credit will be available to use about 15 days after your order has been delivered.

DJI Credit expires after one year.

If an order is placed using DJI Credit and is then cancelled, the DJI Credit will only be refunded to you once the entire order cancellation process is completed. If you have any questions, please contact onlinesales@dji.com.

There are three ways to track your order.

1) Click on “Order Tracking” on http://store.dji.com/orders/tracking.
2) Login to your DJI Account to view your status.
3) Contact Customer Service.

Email: onlinesales@dji.com
Online Chat: Lower right corner of http://store.dji.com.

When you placed the order, a DJI Account was automatically created using your email address.
Follow this link to get a password for your account and then login to view the status of your order: https://www.dji.com/user/get_password.

You cannot change the items in your order. If you have already paid, please send an email to onlinesales@dji.com to cancel the order for a refund. You can then place a new order.

Sign into your DJI account and click “My Orders”. In the top right of the order number, click the “refund order” button.
You cannot cancel orders online once items have been shipped. Please contact our Customer Service Team online by sending an email to onlinesales@dji.com.

Normally, we will not split orders. If you have ordered many different types of products, then we will ship them together instead of shipping them individually. If you want to receive products individually as soon as they are available, please place separate orders.

If the order has been paid for: You will receive the refunded coupon after you receive your refunded DJI Credit. Your DJI Credit will be refunded about 2 working days after contacting our Customer Service team at onlinesales@dji.com and receiving confirmation.
If the order has not been paid for: You will receive the refunded coupon and/or DJI Credit immediately after contacting our Customer Service team at onlinesales@dji.com and receiving confirmation.

The supplier on the product page will be the sales party on your invoice.

Because your products are provided by different companies registered under DJI Group.

Because your products are provided by different companies registered under DJI Group.

Because your products are provided by different companies registered under DJI Group.

The same warranty policy applies to all products registered under DJI Group.

Once we ship your order, a VAT invoice will be available for download in your shipping confirmation email.

No. Shipment times vary for each product depending on stock availability.
The estimated shipping time, in days, is shown for each product page when you place an order at http://store.dji.com.

Sorry, DJI does not currently provide an overnight delivery service. This service may be available in the future.

Customs fees and VAT are already included in the product price when purchasing products from our online store. However, you may be asked to pay a charge by local shipping agents. If you encounter this situation, we strongly advise you not to pay them, and contact our online sales support at onlinesales@dji.com.Dedicated staff will be available to help you.

There are two ways in which you can track your order:
Email:
You‘ll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up to date tracking status of your parcel.
You can also contact our dedicated customer care team at onlinesales@dji.com to check on your order status.
Online:
You can track your order by visiting http://store.dji.com/orders/tracking. Click on ‘My Account’ and then click on ’My Order’.

Yes, you can. Customers who are paying with a credit card should send an email to onlinesales@dji.com, with details of the address to which they want to have the order delivered to. Please make sure you send this email before the order is shipped.
Please check your order status after logging into your account and check your most recent order. 
Customers who are paying by PayPal aren‘t able to change the address on their order for security reasons. You can refer to your PayPal account for more information.

If you wish to have your order delivered to a hotel or another address except your home address, then please contact our dedicated customer care team at onlinesales@dji.com before submitting your order. We strongly suggest that you list a residential or business address on the order.
In most cases, we‘ll either request you to change to a residential address or arrange a delivery that requires your personal signature upon receipt of the order. Please note that we cannot guarantee an exact time of delivery.
 If you urgently need your order to be delivered, then please contact our dedicated customer care team at onlinesales@dji.com before submitting your order.

If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, DJI reserves the right to retain the original shipping/handling fee and to deduct certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.

Upon delivery, please inspect the item to be sure it's the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.
Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.

Damaged in delivery:
If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.
Please do no't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items: 
All missing items claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from shipment.

In the event that an item is out of stock or for any other reason is unable to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately.
Due to high international shipping costs and taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

No. We are currently offering the fastest delivery service for our customers. In order to do that, the delivery company handles customs clearance as well as pays tariffs and VAT on the behalf of our customers.
Therefore, customers are not able to apply VAT Refund in this situation.

The supplier on the product page will be the sales party on your invoice.

1) Within 7 calendar days of delivery if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
2). Within 7 calendar days of delivery if the product has a manufacturing defect.

1). The refund was requested beyond 7 calendars days of delivery;
2). Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3). Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
4). Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5). Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
6). Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
7). Respective product has not been sent back to DJI 7 calendar days after refund confirmation from DJI.
8). The date of activation exceeds 30 days after the date of delivery.

1). Within 7 calendar days of delivery if the product has no manufacturing defect and is still in new or like-new condition.
2). Within 15 calendar days of delivery if the product has sustained substantial damage in transit.
3). Within 15 calendar days of delivery if the product purchased does not match the original description of the product in one or more significant respects.
4). Within 15 calendar days of delivery if the product has a manufacturing defect(s).

1). The replacement was requested beyond 15 calendars days of delivery;
2). Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
3). Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
4). Product is found to have no manufacturing defects after appropriate tests are conducted by DJI Technical Support.
5). Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
6)f. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
7). Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
8). Respective product has not been sent back to DJI 7 calendar days after replacement confirmation from DJI.
9).The date of activation exceeds 30 days after the date of delivery.

1). Local credit card/debit card and PayPal refunds can take up to 10 business days to process after the product is received. International credit card, Visa or MasterCard, refunds can take up to 7 to 14 business days to process.
2). Sender must pay the costs of return delivery and the costs associated with product testing if the product does not meet the conditions for a replacement or refund set out above. We will tell you what these costs are in advance.
3). We may amend the Refund and Replacement Policy terms from time to time, including where there is a change of law.