第一部分—通用條款

DJI售後政策包含以下三個部分:

第一部分—通用條款
第二部分—國家或地區特別條款
第三部分—售後服務類型

本DJI 售後政策僅適用於您購買自用而非轉售的DJI 終端產品。
本DJI 售後政策的其他語言版本可以從http://www.dji.com/service 獲得。

服務範圍

DJI 保證,在正常使用情況下,您購買的 DJI 產品在保修期內沒有材料和工藝上的缺陷。本產品的保修期從您收到貨物後的當日算起,或由 DJI 另有規定。請在“第三部分-售後服務類型” 查閱您產品的保修期和售後服務類型。

如何獲得售後服務

在保修期間,若產品不能實現所保證的功能,請聯繫DJI 以獲取相應的售後服務。
DJI 可能在某些地區不提供售後服務,且售後服務政策的內容也可能因地而異。常規服務範圍外的服務可能要收費。如欲了解本地信息,請聯繫DJI。

獲得售後服務前的準備工作

在為您的產品獲取售後服務之前,請務必按照以下步驟操作:
√ 遵循 DJI 的服務流程;
√ 備份產品中包含的所有數據或確保它們的安全;
√ 除飛行記錄外,請移除設備中所有數據,包括機密信息、專有信息、以及個人信息。若有任何此類信息無法刪除,請修改這些信息,防止其他人獲取或使其不構成適用法律所定義的個人數據。對於退還的產品或接受保修處理的產品,DJI 不對其中丟失或洩露的任何數據負責,包括機密信息、專有信息、以及個人信息;
√ 在必需的情況下向 DJI 提供所有系統密碼;
√ 保證 DJI 能夠充分、自由和安全地接入您的設備來提供售後服務;
√ 拆除售後服務覆蓋範圍外的所有功能部件、零件、可選部件、改動部件和附件;
√ 確保產品或部件沒有妨礙其更換的任何法律限制;
√ 產品或部件若非您所有,請從產品或部件的所有者那裡獲得許可以便DJI 能向您提供售後服務。

DJI 的解決方案

聯繫 DJI 後,請您詳細說明產品存在的問題。
DJI 技術支持人員將嘗試通過電話、電子郵件、或遠程協助來診斷和解決您的問題。 DJI 可指導您下載和安裝指定的軟件更新。
如果通過電話、應用軟件更新無法解決您的問題,您需將產品寄回 DJI 進行進一步檢測。 DJI 會按產品享有的保修服務類型安排服務,具體類型在下面 "第三部分—售後服務類型” 中規定。

更換產品和部件

如果保修服務涉及更換產品或部件,那麼被更換的產品或部件將成為DJI 的財產,而更換的產品或部件將成為您的財產。只有未經改動的 DJI 產品和部件方可進行更換。
DJI 提供的更換產品或部件可能不是全新的,但它們肯定處於良好的工作狀態,並至少在性能上與被更換件等同。更換的產品或配件在原產品剩餘的保修期內享有同等的保修服務。更換產品或部件將綁定新的 S/N。

個人聯繫信息的使用

如果您根據本保修條款獲取服務,即表示您授權 DJI 存儲、使用和處理飛行日誌的信息以及您的聯繫信息,包括姓名、電話號碼、地址和電子郵件地址。 DJI 可利用這些信息開展本政策項下的服務。我們可能會聯繫您,詢問您對我們的保修服務是否滿意,或就任何產品召回或安全問題向您發出通知。為實現上述目標,您授權 DJI 將您的信息轉移到我們開展業務的任何國家或地區,並可以將其提供給代表我們的機構。如果法律要求,我們也可以披露這些信息。如欲了解 DJI 的隱私政策,請訪問 http://www.dji.com/policy。

非售後政策保障範圍

本政策不涵蓋以下情況:
× 發生人為的非產品本身質量問題導致的碰撞、燒毀事故;
× 發生非官方說明書指導的私自改裝、拆解、開殼等行為而造成的損壞;
× 未按說明書指導的不正確安裝、使用及操作所造成的損壞;
× 在無官方說明指導的情況下,客戶自行維修裝部件導致的損壞;
× 因非官方說明書指導的電路改造、或電池組、充電器的匹配使用不當導致的損壞;
× 未按產品說明書操作的一切飛行和拍攝導致的損壞;
× 在惡劣的環境下操控導致的損壞,如大風、雨天、沙塵等;
× 在電磁環境複雜或強干擾源環境下操控導致的損壞,如礦區、發射塔、高壓線、變電站等;
× 與其他無線設備相互干擾的情況下操控導致的損壞,如發射機、圖傳信號、WiFi 信號干擾等;
× 在超過安全起飛重量下起飛造成的損壞;
× 在零部件發生老化或損壞的情況下強制飛行造成的損壞;
× 與非 DJI 認證的第三方部件同時使用時發生可靠性及兼容性問題導致的損壞;
× 在電量不足時、或使用存在質量問題的電池導致放電不足而產生的損壞;
× 產品不間斷或無錯誤的運行;
× 因產品而造成的數據丟失或損壞;
× 任何軟件程序,無論隨機安裝或之後安裝的;
× 任何第三方產品(包括那些按您的要求由 DJI 提供或集成在 DJI 產品中的產品)所導致的故障或損壞;
× 為機器提供的任何技術支持或其他支持,例如幫助解決“操作方法” 問題和有關機器設置與安裝問題;
× 改動或撕下識別標籤的產品或部件。

責任限制

DJI 僅在下列情況下對產品的丟失或損壞負責:產品已為 DJI 所擁有;或產品在 DJI 負責運輸的途中。
DJI 不對產品中包含的任何數據的丟失或洩露負責,其中包括機密信息、專有信息或個人信息。
對於以下情況,無論本文規定的任何救濟是否達到其根本目的,也不論索賠是基於合同、擔保、疏忽、嚴格責任或其它責任理論,DJI 及其關聯企業、供應商、經銷商或服務供應商概不負責,即使已獲知發生這些情況的可能性,情況也不例外:1) 第三方向您提出損害索賠; 2) 您的數據丟失、損壞或洩露;3) 特別的、附帶的、間接的或繼發的損害,包括但不限於利潤、業務收入、商譽或預期可節省金額方面的損失。無論損害基於任何原因,DJI 及其關聯企業、供應商、經銷商或服務供應商的全部責任僅限於您實際遭受的直接損失,並且不多於您購買產品付出的金額。
上述限制不適用於 DJI 應依法負責的人身傷害(包括死亡),以及不動產和有形動產的損失賠償。
某些國家或地區或司法轄區不允許對附帶的或後果性的損害有任何的排查或限制,因此上述排除或限制可能不適用於您。

您的其他權利

本保修聲明賦予您額外的、特定的權利。您還可能擁有其它法定權利,具體取決於您所在國家/地區或司法轄區的適用法律。依據您與 DJI 簽訂的書面協議,您可能還享有其它權利。本保修聲明中的任何內容都不影響那些不可通過合同予以免除或限制的法定權利,包括規範消費品銷售的法律或法規授予消費者的權利。

*本售後服務政策僅適用於中國大陸地區,其他國家及地區以當地售後服務政策及法律法規為準。

第二部分—國家或地區特別條款

對於特定的國家或地區,第二部分的條款將替代或修改第一部分的相應內容。

Australia

“DJI” means DJI TECHNOLOGY AUSTRALIA PTY. LTD. Address: 12/125-127 Highbury Road, Burwood VIC 3125.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you order one of our products in Australia, you have legal rights known as ‘consumer guarantees’ which apply for a reasonable time from the date of your purchase until the failure becomes apparent and regardless of the manufacturer warranty as provided in this policy. The manufacturer warranty herein applies in addition to the rights you have at law and are not intended to limit, modify or restrict your consumer guarantee rights in any way.

The following replaces the same section in Part I:

What Covered

DJI warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use and conditions during the warranty period. If the product fails due to a covered defect during the warranty period, DJI will provide you a remedy under this policy. The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice unless DJI informs you otherwise in writing. The warranty period and types of after-sales service that apply to your product are set forth below in “Part III – Types of After-sales Service” below.
The benefits given by this policy are in addition to your rights and remedies at law, including those under the Australian Consumer Law.

The following replaces the same section in Part I:

Replacement of Products and Parts

When after-sales service involves the replacement of a product or part, the replaced product or part becomes DJI’s property and the replacement product or part becomes your property. Only unaltered DJI products and parts are eligible for replacement. The replacement product or part provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original product. Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired. Refurbished parts may be used to repair the product; and repair of the product may result in loss of data, if the product is capable of retaining user-generated data.

The following is added to the same section in Part I:

Use of Personal Contact Information:

DJI will not be able to provide you with our service under this policy if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. You have the right to access your personal contact information and request correction of any errors in it pursuant to the Privacy Act 1988 by contacting DJI.

The following replaces the same section in Part I:

Limitation of Liability:

DJI is responsible for loss or damage to your product only while it is in DJI's possession or in transit, if DJI is responsible for the transportation.
DJI is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
To the extent permitted by law, under no circumstances and notwithstanding the failure of essential purpose of any remedy set forth herein, shall DJI, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in agreement, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of DJI, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitations do not apply to damages for bodily injury (including death), damages to real property or damage to tangible personal property for which DJI is liable under law.

New Zealand

The following is added to the same section in Part I:

Use of Personal Information:

DJI will not be able to provide you with our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. You have the right to access your personal information and request correction of any errors in it pursuant to the Privacy Act 1993.

European Economic Area (EEA)

Warranty Obligor for EEA

"DJI" means DJI GmbH or DJI Europe B.V.. Address: DJI GmbH, Industriestrasse 12, 97618 Niederlauer, Germany, or, DJI Europe B.V., Bijdorp-oost 6, 2992LA, Barendrecht, The Netherlands.

The following is added to Part I:

Additional Legal Rights for Consumers

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by DJI’s After-sales Policy are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
Under European consumer laws, consumers are entitled to a free of charge repair or replacement by the seller of defective goods or goods which do not conform with the contract of sale. Furthermore, the consumer may require an appropriate reduction of the price or have the contract rescinded, if the consumer is entitled to neither repair nor replacement, or if the seller has not completed the remedy within a reasonable time, or if the seller has not completed the remedy without significant inconvenience to the consumer or refund by the seller, of defective goods or goods which do not conform with the contract of sale. However, the consumer is not entitled to have the contract rescinded if the lack of conformity is minor.
For additional information on consumer laws and particularities in the country of purchase or, if different, the country of your residence, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/index_en.htm
Customers in the EEA may contact DJI at the address mentioned above.

United States

The following replaces the same section in Part I:

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS DJI LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, DJI IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING OR REPRODUCING ANY DATA STORED IN OR USED WITH THE DJI PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE DJI PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. DJI DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY DJI PRODUCT UNDER THIS WARRANTY OR REPLACE THE DJI PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE DJI PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

主要部件保修期限表

產品主要部件保修期限
一體機
Mavic Pro
主控12個月
雲台相機6個月
視覺定位模塊6個月
動力系統(不包括槳葉)6個月
遙控器12個月
電池6個月且循環次數少於200次
充電器6個月
機架無保修期
槳葉無保修期
一體機
Phantom 4 Pro \ Phantom 4 Advanced \ Phantom 4
主控12個月
雲台相機6個月
視覺定位模塊6個月
動力系統(不包括槳葉)6個月
遙控器(不帶屏幕)12個月
遙控器(帶屏幕)6個月
電池6個月且循環次數少於200次
充電器6個月
機架無保修期
槳葉無保修期
一體機
Phantom 3 Professional \ Phantom 3 Advanced \ Phantom 3 Standard \ Phantom 3 4K
中心板12個月
雲台相機6個月
視覺定位模塊6個月
電機6個月
遙控器12個月
電池6個月且循環次數少於200次
充電器6個月
機架無保修期
槳葉無保修期
一體機
Phantom 2 Vision + \ Phantom 2 Vision \ Phantom 2 \ Phantom FC40 \ Phantom 1
主控12個月
相機6個月
電機3個月
電調12個月
遙控器12個月
電池3個月
機架無保修期
槳葉無保修期
一體機
Inspire 2
雲台相機(含X4S、X5S)12個月
整機部分(雲台相機和電池除外)12個月且飛行時數少於200小時
電池6個月且循環次數少於200次
充電器9個月
電池管家9個月
槳葉及槳座無保修期
遙控器12個月
CINESSD(480G)12個月且數據寫入總量不大於150TB(TBW)
CINESSD(240G、120G)12個月且數據寫入總量不大於75TB(TBW)
CINESSD 讀卡器12個月
一體機
Inspire 1 v1.0 \ Inspire 1 v2.0 \ Inspire 1 Pro \ Inspire 1 Raw
雲台相機 (含Z3、X3、X5、X5R)12個月
整機部分 (雲台相機和電池除外)12個月且飛行時數少於200小時
電池6個月且循環次數少於200次
電池管家6個月
槳葉及槳座無保修期
遙控器12個月
Osmo \ Osmo+ \ Osmo Pro \ Osmo Raw \ Osmo Mobile雲台相機12個月
手柄12個月
電池6個月且循環次數少於400次
充電器12個月
智能充電線(Osmo Mobile)無保修期
經緯 M600 \ M600 Pro中心架(含A3、LB2、BMS板)12個月
遙控器12個月
電池6個月且循環次數少於200次
動力系統(不包括槳葉)6個月
充電器6個月
電池管家6個月
機架無保修期
槳葉無保修期
經緯 M100中心板12個月
電機6個月
遙控器12個月
電池6個月且循環次數少於200次
機架無保修期
槳葉無保修期
Guidance視覺處理模塊12個月
視覺傳感模塊6個月
多旋翼飛控系統
A3
主控12個月
IMU12個月
PMU12個月
LED12個月
GPS6個月
多旋翼飛控系統
A2 \ WooKong-M
主控12個月
IMU12個月
GPS6個月
多旋翼飛控系統
N3
主控12個月
PMU12個月
LED12個月
GPS6個月
多旋翼飛控系統
Naza-M V2 \ Naza-M Lite
主控12個月
GPS6個月
直升機飛控系統
Ace One \ Ace Waypoint \ WooKong-H
主控12個月
IMU12個月
GPS6個月
直升機飛控系統
Naza-H
主控12個月
GPS6個月
飛行平台-專業級
S1000 \ S1000+ \ S900 \ S800 \ S800 EVO
機架無保修期
電機3個月
電調12個月
槳葉無保修期
飛行平台-娛樂級
F330 \ F450 \ F550 \ 多旋翼動力系統
機架無保修期
電機6個月
電調12個月
槳葉無保修期
手持雲台
Ronin \ Ronin-M \ Ronin-MX
雲台主體12個月
雲台電機6個月
遙控器12個月
智能電池3個月
拇指遙控器12個月
禪思雲台
Z15-BMPCC \ Z15-5D系列 \ Z15-GH4 \ GH3 \ Z15系列 \ H3-4D \ H3-3D \ H3-2D
禪思云台主體12個月
禪思云台電機6個月
行業應用雲台
Z30 \ Zenmuse XT
雲台6個月
相機6個月
無線跟焦器電池6個月且循環次數少於400次
電機12個月
遙控器12個月
電台
Lightbridge \ 2.4G藍牙電台 \ 2.4G電台 \ 900M電台 \ SRW 60G
發射機12個月
接收機12個月
Dropsafe控制板12個月
結構件無保修期
妙算處理器12個月
其它
IOSD MARK II \ IOSD Mini \ DT7&DR16遙控系統等
周邊產品12個月
零售配件零售配件3個月

*保修期限可能會根據當地法律法規有所不同。

維修申請表下載

DJI 售後服務流程