Zenmuse Z15 - FAQ

Basics

What kind of cameras does Z15 support?

Z15 is composed of Z15-N and Z15-G. Z15-N supports Sony Nex 5/5R/7 and Z15-G supports Panasonic GH2. Meanwhile, only fix-lens cameras are available for Z15.

How about other brands of camera, like Canon 5D?

Z15 can’t support Canon 5D at this stage, DJI will continue to launch other models of Zenmuse gimbals. Please refer DJI formal website for details.

Do I still need to calibrate when I receive the gimbal?

Before shipping, customers will be asked to confirm camera type and lens. DJI will calibrate the gimbal well with camera and lens appointed, then arrange the shipment. What customer need do is installing camera and lens appointed. Please reach local DJI authorized Zenmuse dealers or DJI headquarter for calibrations.

Can I be free to chance the camera and lens at will?

You can’t, each gimbal has been calibrated with the exact type of camera and lens. Pleaes call local DJI Zenmuse authorized dealers or DJI headquarter.

Can the Zenmuse Gimbal work alone?

No, it must work together with DJI Ace One or DJI WooKong-M autopilot systems.

What’s the total weight of Z15-N gimbal plus camera?

Totally it’s around 1.6KG, Z15-N gimbal plus Sony Nex 5

Is it possible to use it for remote control during photo and video shoots?

The Z15-G supports remote control of photos and videos and the Z15-N can support remote control of photos and videos after upgrade to the new V2 HDMI board.

Z15 GH2 outputs black&white video signal and monitor shows black&white screen, what happened?

New Z15 HDMI board should be changed, anyway, the new and old versions of HDMI board look similar.

How can Z15 5N/7 have video shooting function included？

Latest firmware should be upgraded and new HDMI board marked as V2 should be changed for Z15. (Chargable)

In low-temperature environment, why doesn’t Z15 have video output or have abnormal output?

Adapter named as SAO is required for Z15

Good connection between iOSD and Z15, only flight data shown correctly, but without video, what happened?

Use iOSD adapter named as SAO and have it solved.

My Z15 gimbal breaks down, what should I do?

We have after sales service centers in Europe, North America and Japan, please contact them for support.

The video sent back by Z15 is unstable and intermittent, why?

Please confirm that:
a). the video downlink wires are well connected;
b). the video downlink equipments’ power is enough and within its working range;
c). the TX module is not blocked;
d). the HDMI wire at the bottom of the gimbal is well connected;
e). there is no video downlink in the same frequency or other interference around;

The footage shot by Z15 has screen flicker and jello?

Screen flicker problem may be caused by camera settings, please set the camera according to the user manual and use recommended aperture and shutter settings.
Jello is caused by vibration, we recommend use of the vibration absorber kit.

Can I set the camera in 1080p mode?

No, we do not recommend you use 1080p mode, because the HDMI-AV module can’t work normally, which may cause the video downlink to break down.

Why my Windows 7 OS cannot install the assistant software driver successfully?

Some of the users who use WINDOWS 7 operating system may not have the usbser.sys file, please download this file and put it into C: \ WINDOWS \ system32 \ drivers, and then reinstall the driver.
Download the usbser.sys file.