DJI Care Refresh + can only be bound to a product meeting the following criteria:
· DJI Care Refresh has not expired.
· DJI Care Refresh has at least one product replacement left.

*Available for Above Products.

user error

Signal Interference

Collision

Water Damage

Drop Damage

Accident Occurs

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Send to DJI Repair Center

Replacement/Warranty Repair

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DJI Care Refresh + offers you the chance to renew your Care Refresh (1-Year Plan) and provides one time of product accidental damage replacement service within one year【1】and a one year extension of product part warranty periods【2】.

【1】Product Accidental Damage Replacement Service: Within the scope of the replacement service coverage of DJI Care Refresh +, product accidental damage replacement service (hereinafter referred to as “replacement service”) provides replacement products at an additional charge if your product is damaged because of accidents or during normal use within the period of validity.
【2】Extended Warranty Service: Within the scope of the extended warranty service coverage of DJI Care Refresh +, if your product is malfunctioning due to a non-user error during the warranty period, free repair services can be provided by DJI.

*Note: The content of the Extended Warranty Service in each region may be different, and the service agreement shall prevail.

DJI Care Refresh + can be purchased if:
1) DJI Care Refresh (1-Year Plan) has already been purchased.
2) DJI Care Refresh (1-Year Plan) has not yet expired.
3) There is at least one product replacement left under DJI Care Refresh (1-Year Plan) .

* For DJI Care Refresh (2-Year Plan), DJI Care Refresh + is not supported.

Currently, DJI Care Refresh + only provides the International Warranty Service to some products.* For other products, the service is only available in the country or region where the DJI Care Refresh + was purchased.
If your DJI product meets the service conditions, you can use the replacement service and extended warranty service at any of the global DJI official repair centers which support DJI Care Refresh+ services. For details, please contact DJI Technical Support.

*Products supporting the International Warranty Service: DJI OM 4, DJI RS 2, DJI RSC 2, DJI Pocket 2

At the moment, DJI Care Refresh + is available to customers in Mainland China, Hong Kong, Taiwan, Korea, North America (U.S. and Canada) ,EU countries, the UK, Switzerland, Norway and Australia. DJI Care Refresh + may be different in different supported region or country. You can check the details on the DJI Online Store.

· You can go to DJI Store and input the serial number of your product to purchase DJI Care Refresh +. After DJI Care Refresh + is successfully purchased, it will bind to your product automatically.
· You can also go to an official flagship store or an authorized store to purchase a DJI Care Refresh + activation card. After purchasing, please follow the instructions on the card to bind DJI Care Refresh +.

· If you purchase DJI Care Refresh + separately on DJI Store, you need to enter the serial number of your product according to the prompt page when purchasing the service.
· If you purchase a DJI Care Refresh + activation card, you need to enter your activation code and serial number of your product through http://store.dji.com/active-care to activate your DJI Care Refresh + service.

If your DJI product is returned according to DJI's return policy, you can also apply to return your DJI Care Refresh +. If your DJI product has not been returned, then you cannot return DJI Care Refresh +.DJI Care Refresh + is not transferable.

The coverage period of DJI Care Refresh + is 12 months and starts from the day when your DJI Care Refresh (1-Year Plan) expires.

No, you cannot. Currently, each product is eligible only once for DJI Care Refresh +.

1) For the Mavic series and the Spark series, the aircraft, gimbal, camera, propellers, and battery can be replaced.
2) For the Osmo series, the camera and battery can be replaced.
3) For the Ronin series, the gimbal and grip can be replaced.
4) For the Phantom series, the aircraft, gimbal, camera, and propellers can be replaced.
5) For the Inspire 2, the aircraft and propellers can be replaced.
6) For the Zenmuse series, the gimbal and camera can be replaced.
*The number of replacement parts above (if applicable): product body*1, gimbal*1, battery*1, propellers (pair)*2

The replacement units are brand-new products or equivalent to brand-new products in performance and reliability.

After using the replacement provided by DJI Care Refresh +, the replacement product will automatically bind to the DJI Care Refresh + of the original product and uses the validity period of the DJI Care Refresh + of the original product.

No. The replacement service of DJI Care Refresh + cannot be used in advance or used after it expires.

If your DJI product's damage is covered by the replacement service, you can go to the DJI Repair Service page at to record a case:
· If you choose Online Service, please send your product to the repair center designated by DJI following the instructions on the website. After DJI determines the damage, you can choose between replacement service and paid repair service.
· If you choose Express Service, DJI will ship out your replacement immediately upon receiving your damaged product.
Note: the availability of this service might vary by country or region. Please contact DJI Support to check if the service is available in your region.

If there is a DJI flagship store swift service center (SSC) in your city, you can record your case on Swift Service page and make an appointment, and then you can go to the designated SSC for the replacement service or paid repair.
After recording the case, you only need to send back the parts that need to be replaced. DJI Care Refresh + will bind to the replacement automatically, and your future service will not be affected.

1) For the Mavic series, Spark series and Phantom series, the gimbal, camera, main controller, motor, ESC, and vision system are covered.
2) For the Osmo Action, the camera is covered.
3) For the Osmo Pocket, Osmo +, and Osmo, the gimbal, camera, and handle are covered.
4) For the Osmo Mobile series, the main body (including the mobile phone holder, gimbal, buttons, and handle) is covered.
5) For the Ronin series, the gimbal and grip are covered.
6) For the Inspire 2 aircraft, the main controller, motor, ESC, and vision system are covered.
7) For the Zenmuse series, the gimbal and camera (including lens) are covered.

No. DJI Care Refresh + cannot be used if your out-of-warranty product is sent to DJI’s official service center and it is detected that the product has a manufacturing defect prior to your DJI Care Refresh + becomes effective. Fees that have been paid for repair will not be refunded.

Thank you for choosing DJI Care Refresh +. Please note the following terms:
1. By purchasing DJI Care Refresh +, you acknowledge that you have read, understood, and agreed to these terms.
2. DJI Care Refresh + is provided by DJI Technology Co., Ltd. or its designated affiliated companies (hereinafter "DJI").
3. DJI Care Refresh + is only bound to the DJI products you purchased from DJI official or authorized channels. To ensure that you can enjoy the services normally, DJI Care Refresh + and the corresponding product must be purchased from the same country or region, otherwise you will not be able to use DJI Care Refresh + service.

DJI Care Refresh + provides one time of product accidental damage replacement service (hereinafter referred to as "replacement service") and a one year extension of product part warranty periods (hereinafter referred to as “extended warranty service”).

1. Replacement Service: Within the scope of the replacement service coverage of DJI Care Refresh +, this service provides replacement products at an additional charge if your product is damaged because of accidents or during normal use within the period of validity. The replacement units are new or equivalent to new in performance and reliability as the same model of your original DJI product. When using the replacement service, your original product will be reclaimed by DJI and serve as proof of the replacement service. Your original product ownership will belong to DJI, and DJI will not analyze the accident data when replacing your damaged product.
2. Extended Warranty Service: Within the scope of the extended warranty service coverage of DJI Care Refresh +, if your product is malfunctioning during normal use and is sent to DJI or an authorized repair center for repair within the extended warranty service’s period of validity, then the repair fees and labor costs will be covered by DJI.

* DJI Care Refresh + in EU countries, Norway, Switzerland and United Kingdom provides product accidental damage replacement service, offering up to three replacement units within two years, and do not provide extended warranty service.

The coverage period of DJI Care Refresh + is 12 months and starts from the day when your DJI Care Refresh (1-Year Plan) expires.

1) For the Mavic series and the Spark series, the aircraft, gimbal, camera, propellers, and battery can be replaced.
2) For the Osmo series, the camera and battery can be replaced.
3) For the Ronin series, the gimbal and grip can be replaced.
4) For the Phantom series, the aircraft, gimbal, camera, and propellers can be replaced.
5) For the Inspire 2, the aircraft and propellers can be replaced.
6) For the Zenmuse series, the gimbal and camera can be replaced.
*The number of replacement parts above (if applicable): product body*1, gimbal*1, battery*1, propellers (pair)*2

The losses, expenses, and liabilities listed below are not covered by the replacement service:
1) The part is not covered by the replacement service.
2) Damage to a non-DJI product.
3) Damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI.
4) Some or all of the DJI product’s parts that are covered by the replacement service are lost.
5) Some or all of the DJI product’s parts that are covered by the replacement service have been stolen, looted, or discarded.
6) Damage to accessories and/or the gimbal caused by unauthorized repair.
7) Damage to the DJI product caused by installation, usage, or operation not in accordance with the user manual’s recommendations.
8) Damage to the DJI product caused by using the product to engage in illegal activities.
9) Direct or indirect loss caused by natural disaster, war, military action, riot, coup, terrorist activities, etc.
10) Technical enhancements or performance improvements for DJI product provided at an extra fee.
11) Indirect loss and/or anticipated profit in any form.
12) Personal injury and/or property loss to the customer or any other people caused by the DJI product.
13) Any litigation, arbitration and/or any other legal fees relating to replacement service.

1. If the damage that is within the coverage occurs, you can go to Online Repair Request to submit a repair or replacement request.
1) If you choose Online Service, please send your product to the location designated by DJI following the instructions on the website. After DJI determines the damage, you can choose between replacement service and paid repair service.
2) If you choose Express service, DJI will ship out your replacement immediately upon receiving your damaged product.
Note: the availability of this service might vary by country or region. Please contact DJI Support to check if the service is available in your region.

2. If there is a DJI flagship store Swift Service Center (SSC) in your city, you can record your case on Swift Service page and make an appointment, and then you can go to the designated SSC at the appointed time for the replacement service or paid repair service.

3. After recording the case, you only need to send back the parts that need to be replaced. DJI Care Refresh+ will bind to the replacement automatically, and your future service will not be affected.

1. Replacement Fee: An additional replacement fee needs to be paid for using the replacement service.
2. Logistics Fee and Other Fees
1) The replacement service is only available in the country or region (hereinafter referred to as “service area”) that matches the version you chose when you purchased DJI Care Refresh. DJI pays for two-way shipping fees generated in the service area.
2) If you use the replacement service in a non-service area, then DJI pays for two-way shipping fees generated in the service area, and you shall pay for the shipping fee, tax, and other fees generated by transregional transportation that are not specified in this agreement. DJI has the right to refuse to provide replacement service if the above conditions are not met.
3) Please do not send back parts or products such as the remote controller, the battery in the combo, the battery that is purchased separately, other DJI accessories, or third-party accessories that are not covered by DJI Care Refresh. The customers shall pay for the fees generated by sending back the parts mentioned above.

1) For the Mavic series, Spark series and Phantom series, the gimbal, camera, main controller, motor, ESC, and vision system are covered.
2) For the Osmo Action, the camera is covered.
3) For the Osmo Pocket, Osmo +, and Osmo, the gimbal, camera, and handle are covered.
4) For the Osmo Mobile series, the main body (including the mobile phone holder, gimbal, buttons, and handle) is covered.
5) For the Ronin series, the gimbal and grip are covered.
6) For the Inspire 2 aircraft, the main controller, motor, ESC, and vision system are covered.
7) For the Zenmuse series, the gimbal and camera (including lens) are covered.

The losses, expenses and liabilities listed below are not covered by the extended warranty service:
1) Damage to the DJI product that is not covered by the extended warranty service.
2) Damage to a non-DJI product
3) Damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI.
4) Some or all of the DJI product parts that are covered by the extended warranty service are lost.
5) Some or all of the DJI product parts that are covered by the extended warranty service have been stolen, looted, or discarded.
6) Damage to the DJI product that is not caused by quality issues.
7) Damage to the DJI product caused by flights in unsuitable conditions (including but not limited to meteorological and hydrological environment), or operation not in accordance with the user manual’s recommendations.
8) Product damage caused by violation of drone airworthiness requirements.
9) Damage to the DJI product caused by installation, usage, or operation not in accordance with the user manual’s recommendations.
10) Damage to accessories and/or the gimbal caused by unauthorized repair.
11) Damage to the DJI product caused by unauthorized actions, such as modification or dismantling.
12) Damage to the DJI product resulting from using a defective battery.
13) Natural wear or damages on component surface, shell or rack that did not influence DJI product’s performance.
14) Direct or indirect loss caused by natural disaster, war, military action, riot, coup, terrorist activities, etc.
15) Indirect loss and/or anticipated profit in any form.
16) Technical enhancements or performance improvements for DJI product provided at an extra fee.
17) Personal injury and/or property loss to the customer or any other people caused by the DJI product.
18) Any litigation, arbitration and/or any other legal fees relating to extended warranty service.

If your DJI product is returned according to DJI's Return policy, you can apply for returning DJI Care Refresh and then apply for returning DJI Care Refresh + as well. If your DJI product has not been returned, then you cannot return DJI Care Refresh +.
DJI Care Refresh + cannot be returned if the replacement service and extended warranty service under DJI Care Refresh + have been used.
DJI Care Refresh + is not transferable.

DJI has fully fulfilled the obligations of DJI Care Refresh + replacement service, and the replacement service will be terminated under one of the following circumstances:
1. The agreed replacement service validity period has been reached.
2. The replacement times have been used up.
3. The customer voluntarily applies to withdraw from DJI Care Refresh and it has been confirmed by DJI.

DJI has the right to refuse to provide or terminate the replacement service under the following situations:
1. The date when you apply for the replacement is not within the period of validity of your replacement service.
2. The corresponding parts have not been shipped out within seven natural days after the Online Service Repair is submitted. Or, the corresponding parts have not been shipped out within three days after the Express Option is submitted.
3. The replacement times have been used up.
4. Products are purchased from non-DJI official or authorized channels.
5. The service is applied for outside of the coverage area.

DJI has fully fulfilled the obligations of DJI Care Refresh + extended warranty service, and the extended warranty service will be terminated under one of the following circumstances:
1. The agreed extended warranty service validity period has been reached.
2. The customer voluntarily applies to withdraw from DJI Care Refresh and it has been confirmed by DJI.

DJI has the right to refuse to provide or terminate the extended warranty service under the following situations:
1. The date when you apply for the extended warranty service is not within the period of validity of your extended warranty service.
2. The corresponding parts have not been shipped out within seven natural days after contacting DJI to confirm the use of the extended warranty service.
3. Products are purchased from non-DJI official or authorized channels. 4. The service is applied for outside of the coverage area.

1. Before applying for the replacement service, please go to the DJI after-sales policy page and read the DJI Privacy Policy. Once you apply for replacement service, it is indicated that you have read, understood, and agreed to this Policy, and agree that your personal information and product information will be provided to DJI so that DJI can contact you, confirm your information, and offer the replacement service. Personal information includes but is not limited to name, phone number, email address, and address. Product information includes but is not limited to product model, product serial number, product setting data, flight operation data, flight geographic environment, and location information data.
2. Please back up the data and/or delete the data installed or recorded in your DJI product before shipping out the DJI product, including but not limited to photos and videos on the inboard memory, installed third-party software, and software packages and other files. If there is any such information that cannot be deleted, please modify the information to prevent others from obtaining or making it not constitute personal data as defined by applicable laws. If you do not delete it in advance, DJI will inevitably come into contact with such data during the provision of services, and may delete such data due to service provision. For returned products or repaired products, DJI is not responsible for any data lost or leaked.
3. Please do not send back the microSD card. If you need to send it back, please back up and/or delete the data in the microSD card in advance. If you do not delete it in advance, DJI will inevitably access the data in your microSD card during the service period. For returned products or products subject to warranty processing, DJI is not responsible for any lost or leaked data.