The replacement service is extended by one year and your product’s warranty period is at least 12 months. Damage caused by user error or manufacturing defect is covered under DJI Care Refresh +. *EU countries, Norway, Switzerland and United Kingdom do not provide extended warranty services.
DJI Care Refresh + offers one replacement service, and it covers water, drop, and crash damage, as well asinterference or other accidents, and supports Express and VIP phone services.
DJI Care Refresh +’s replacement service has also been streamlined to let you skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your damaged drone. Get back in the air in no time.
If the aircraft* flies away or gets disconnected and goes missing, you can now synchronize flight records, report your missing aircraft, and pay a replacement fee to get a new product. **
* Flyaway Coverage is only available for select DJI products. For more details, please visit our FAQ page.
** The replacement products are brand-new or equivalent to brand-new in terms of performance and reliability.
By purchasing DJI Care Refresh + , the warranty period is extendedand a free repair service will be provided for products under warranty that have a manufacturing defect. The warranty period is extended by at least 12 months , covering the warranty service period without interruption.
* Click here to check the After-sales Service Policy. The product’s extended warrantyperiod is based on the purchase date of DJI Care Refresh + and the warranty of theproduct or components.*EU countries, Norway, Switzerland and United Kingdom do not provide extended warranty services.
We’ll replace your aircraft even if it’s damaged by water.
If you are in the same region where you purchasedyour aircraft, DJI will cover all shipping costs.