DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
· Brand new and un-activated product;

· Aircraft or gimbal activated within the last 48 hours;
· Handheld device activated within the last 30 days;
· Repaired in an official DJI Service Center (within 72 hours of receiving email invitation);
· Aircraft approved via video verification.

*Available for Above Products.

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DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at an additional charge if your product is damaged because of accidents or during normal use.

A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the product during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs.
Furthermore, if the repair costs are covered by the standard product warranty, the remaining replacement balance on your DJI Care Refresh will not be affected.

No, at the moment, DJI Care Refresh only works in the country or region that you chose when purchasing the service plan. DJI Care Refresh and the corresponding product must be purchased from the same country or region.

DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
· Brand new and un-activated product;

· Aircraft or gimbal activated within the last 48 hours;
· Handheld device activated within the last 30 days;
· Repaired in an official DJI Service Center (within 72 hours of receiving email invitation);
· Aircraft approved via video verification.

You can apply for video verification. After the verification is passed and you receive a purchasing notice, you can purchase DJI Care Refresh within 72 hours after you receive the notice.

At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea and Mainland China.
You can check whether DJI Care Refresh is available in your country on the DJI Store.

· You can go to DJI Store and input the serial number of your product to purchase DJI Care Refresh. After DJI Care Refresh is successfully purchased, it will bind to your product automatically.
· You can also go to an official flagship store or an authorized store to purchase a DJI Care Refresh activation card. After purchasing, please follow the instructions on the card to bind DJI Care Refresh.

The DJI Care Refresh warranty plan is separately available for the Inspire 2, Zenmuse X4S, Zenmuse X5S and Zenmuse X7 camera. If more than one camera is purchased, DJI Care Refresh can be purchased for each one.

If your DJI product is returned according to DJI's return policy, you can apply for returning DJI Care Refresh as well. If your DJI product has not been returned, then you cannot return DJI Care Refresh.
DJI Care Refresh is not transferable.

· If you purchase a DJI product and select DJI Care Refresh with your order on DJI Store, DJI Care Refresh will bind to your product automatically. You don’t need to bind the service with the product again.
· If you purchase DJI Care Refresh separately on DJI Store, you need to enter the serial number of your product according to the prompt page when purchasing the service.
· If you purchase a DJI Care Refresh activation card, you need to enter your activation code and serial number of your product through DJI Care Activation page to activate your DJI Care Refresh service.

DJI Care Refresh is valid for 12 months.
· If you purchase a DJI product and select DJI Care Refresh with your order on DJI Store, then DJI Care Refresh comes into effect at 12 a.m. two days after the shipping day.
· If you purchase DJI Care Refresh separately on DJI Store or from other channels, then DJI Care Refresh comes into effect at 12 a.m. of the date specified on the warranty service agreement.

If your DJI Care Refresh has not yet expired, and there is at least one product replacement left, then you can purchase DJI Care Refresh +, which extends your replacement service for one more year as well as prolonging your product’s warranty period.
The availability and options of DJI Care Refresh + might vary by country or region. You can check whether DJI Care Refresh + is available in your country on the DJI Store .

1) For the Mavic series and the Spark series, the aircraft, gimbal, camera, propellers, and battery can be replaced.
2) For the Osmo series, the camera (including the camera frame) and battery can be replaced.
3) For the Ronin series, the gimbal and grip can be replaced.
4) For the Phantom series, the aircraft, gimbal, camera, and propellers can be replaced.
5) For the Inspire 2, the aircraft and propellers can be replaced.
6) For the Zenmuse series, the gimbal and camera can be replaced.

Please click here to see the replacement fees for each product.

The replacement units are brand-new products or equivalent to brand-new products in performance and reliability.

After using the replacement service, the replacement product will automatically bind to the original product's DJI Care Refresh, and the original warranty period continues.

If your DJI product's damage is covered by the replacement service, you can go to the DJI Repair Service page at to record a case:

· If you choose Online Service, please send your product to the repair center designated by DJI following the instructions on the website. After DJI determines the damage, you can choose between replacement service and paid repair service.
· If you choose Quick Service, DJI will ship out your replacement immediately upon receiving your damaged product.
Note: the availability of this service might vary by country or region. Please contact DJI Support to check if the service is available in your region.

If there is a DJI flagship store swift service center (SSC) in your city, you can record your case on Swift Service page and make an appointment, and then you can go to the designated SSC for the replacement service or paid repair.

After recording the case, you only need to send back the parts that need to be replaced. DJI Care Refresh will bind to the replacement automatically, and your future service will not be affected.

Damage occurring after the product has come into contact with water is covered by the DJI Care Refresh. Product that suffers water damage can be replaced under DJI Care Refresh.

Thank you for choosing DJI Care Refresh. By purchasing DJI Care Refresh, you acknowledge that you have read, understood, and agreed to these terms.
DJI Care Refresh is created by DJI Technology Co., Ltd. (hereinafter "we" or "DJI") to give you peace of mind. DJI agrees to provide replacement products for an additional fee if damage occurs accidentally under normal use to a covered aircraft, gimbal and camera within the period of validity. DJI has a relationship with an insurance company that covers the cost of these programs.

For a small additional charge, DJI Care Refresh offers up to two replacement units within one year. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.

DJI Care Refresh and the corresponding product must be purchased from the same country or region. DJI Care Refresh only supports aircraft purchased from official or authorized channels, and its benefits are only eligible in the region where it was purchased.

Replacement Coverage:
1) For the Mavic series and the Spark series, the aircraft, gimbal, camera, propellers, and battery can be replaced.
2) For the Osmo series, the camera (including the camera frame) and battery can be replaced.
3) For the Phantom series, the aircraft, gimbal, camera, and propellers can be replaced.
4) For the Inspire 2, the aircraft and propellers can be replaced.
5) For the Zenmuse series, the gimbal and camera can be replaced.
6) For the Ronin series, the gimbal mechanics and grip (including battery) can be replaced.
Note: DJI Care Refresh provides up to two replacements for your drone. For each replacement service, DJI Care Refresh for the Mavic series and Spark covers only one battery replacement.

DJI Care Refresh does not cover the following:

1) The date when you apply for the replacement is not within the period of validity of your replacement service.
2) The corresponding parts have not been shipped out within seven natural days after the Online Service case is submitted. Or, the corresponding parts have not been shipped out within three days after the Express case is submitted.
3) The replacement times have been used up.
4) The part is not covered by the replacement service.
5) Damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI.
6) Some or all of the parts that are covered by the replacement service are lost.
7) Some or all of the parts that are covered by the replacement service have been stolen, looted, or discarded.
8) Damage caused by flights in unsuitable conditions.
9) The product is damaged deliberately.
10) The product is damaged directly or indirectly by natural disaster, war, military action, riot, coup, treason, terrorist activities, etc.
11) Technical enhancements or performance improvements for your product provided at an extra fee.
12) Damage caused by modifications that are not in accordance with DJI official instructions.

DJI Care Refresh offers two replacements. If you have used the replacement service twice, DJI shall be considered to have fully executed the DJI Care Refresh service, and the replacement service will then be terminated.

One replacement time is deducted after a replacement is used. The replacement will automatically bind to the DJI Care Refresh service of the original product and uses the warranty period of the original product.

The replacement units are in new or equivalent to new in performance and reliability. Your original product will be reclaimed by DJI and serve as proof of replacement service. DJI will not analyze the accident data when replacing your damaged product.

DJI Care Refresh is valid for 12 months.
If you purchase a product with DJI Care Refresh on the official DJI website, it shall take effect on the second day after the date of shipment.
If you buy DJI Care Refresh separately on the official DJI website or via other channels, it shall be effective from the date on the service agreement.

1. If the damage that is within the coverage occurs, you can go to Online Repair Request to submit a repair or replacement request.
1) If you choose Online Service, please send your product to the location designated by DJI following the instructions on the website. After DJI determines the damage, you can choose between replacement service and paid repair service.
2) If you choose Express service, DJI will ship out your replacement immediately upon receiving your damaged product.
Note: the availability of this service might vary by country or region. Please contact DJI Support to check if the service is available in your region.

2. If there is a DJI flagship store Swift Service Center (SSC) in your city, you can record your case on Swift Service page and make an appointment, and then you can go to the designated SSC at the appointed time for the replacement service or paid repair service.

3. Please bring the corresponding parts, following the terms of service when applying for the replacement service. Repairing a functioning battery is not recommended. DJI has the right to ask you to bring the corresponding parts or refuse your replacement request if you do not bring the corresponding parts following the requirements listed above.
For Mavic 2, if your gimbal is replaced in DJI’s official repair center, please send the aircraft and replaced gimbal back. If wrong gimbal and/or additional gimbal is sent back, the genertaed fees will be covered by the customers themselves.

DJI Care Refresh will be terminated without notice in the following situations:
1. The service has expired.
2. The aircraft or the gimbal has been repaired in a non-official designated repair center.
3. DJI Care Refresh includes two replacements. If you claim for replacement of your product twice, DJI shall be considered to have fully executed the DJI Care Refresh service. The DJI Care Refresh service will then be terminated.
4. If the customer is found to have broken a DJI Care Refresh covered product on purpose, the service will be terminated automatically, and DJI will not offer a refund. If a customer is found to be causing accidents for financial gain, DJI reserves the right to take legal action.

1. Replacement Fee: An additional replacement fee needs to be paid for using the replacement service. Please click here to see the replacement fees for each product.

2. Logistics Fee and Other Fees
1) The replacement service is only available in the country or region (hereinafter referred to as “service area”) that matches the version you chose when you purchased DJI Care Refresh. DJI pays for two-way shipping fees generated in the service area.
2) If you use the replacement service in a non-service area, then DJI pays for two-way shipping fees generated in the service area, and you shall pay for the shipping fee, tax, and other fees generated by transregional transportation that are not specified in this agreement. DJI has the right to refuse to provide replacement service if the above conditions are not met.
3) Please do not send back parts or products such as the remote controller, the battery in the combo, the battery that is purchased separately, other DJI accessories, or third-party accessories that are not covered by DJI Care Refresh. The customers shall pay for the fees generated by sending back the parts mentioned above.

1) DJI Care Refresh can be cancelled upon return of the product purchased, according to DJI refund policies.
2) DJI Care Refresh cannot be cancelled without returning the product purchased.
3) DJI Care Refresh cannot be transferred after purchase.

1. Before applying for the replacement service, please read the DJI Privacy Policy. Once you apply for replacement service, it is indicated that you have read, understood, and agreed to this Policy, and agree that your name, email, address, phone number, and fax number will be provided to DJI so that DJI can contact you, confirm your information, and offer the replacement service.
2. Please back up your personal information before shipping out the product. If you apply for the replacement service, then it is indicated that you agree that DJI will delete all data that has been automatically saved in your product.
3. Please do not send back the microSD card if you apply for the replacement service. DJI is not responsible for lost microSD card information or damage if the microSD card is sent back.