Accidental damage is covered by the replacement service, including collisions and water damage. For a small additional charge, you can have your damaged product replaced if an accident occurs. DJI Care Refresh (1-year plan) includes up to 2 replacements in 1 year. DJI Care Refresh (2-year plan) includes up to 3 replacements in 2 years and extends the original warranty up to 2 years from the date of purchase.
* The replacement products are brand-new or equivalent to brand-new products in performance and reliability.
* DJI Care Refresh (2-year plan) is currently only available for select DJI products.
If the aircraft* flies away or gets disconnected and goes missing, you can now synchronize flight records, report your missing aircraft, and pay a replacement fee to get a new product. **
* Flyaway Coverage is only available for select DJI products. For more details, please visit our FAQ page.
** The replacement products are brand-new or equivalent to brand-new in terms of performance and reliability.
With the Express Option, after receiving your damaged product, DJI repair center would skip the damage assessment and quotation process, then ship a replacement product to you as soon as possible.
The exclusive International Warranty Service* allows you to have access to replacement or repair service at any DJI authorized repair center across the globe.
* The International Warranty Service is only available for select DJI products. Visit our FAQ page for complete details.
Should you need technical support, you will have priority access to DJI experts through an exclusive channel, and your product will get priority repair or replacement.
DJI will cover shipping costs both ways anytime a product is sent back for replacement service.