Accidental damage is covered by the replacement service, including collisions and water damage. For a small additional charge, you can have your damaged product replaced if an accident occurs. DJI Care Refresh (1 - Year Plan) includes up to 2 replacements in 1 year. DJI Care Refresh (2 - Year Plan) includes up to 3 replacements in 2 years and extends the original warranty up to 2 years from the date of purchase.
* The replacement products are brand-new or equivalent to brand-new products in performance and reliability.
* DJI Care Refresh (2-year plan) is currently only available for select DJI products.
If the aircraft* flies away or gets disconnected and goes missing, you can now synchronize flight records, report your missing aircraft, and pay a replacement fee to get a new product. **
* Flyaway Coverage is only available for select DJI products. For more details, please visit our FAQ page.
** The replacement products are brand-new or equivalent to brand-new in terms of performance and reliability.
With the Express Option, after receiving your damaged product, DJI repair center would skip the damage assessment and quotation process, then ship a replacement product to you as soon as possible.
Repair fees are no longer a concern when a non-coverage accident occurs. DJI Care Refresh provides exclusive discounts for high-quality repair service. DJI Care Refresh (1 - Year Plan) provides 2 times of discounted repair service in 1 year, and DJI Care Refresh (2 - Year Plan) provides 3 times of discounted repair service in 2 years.
* Discounts for repair service are only available for certain DJI products. Go to FAQ for more information.
DJI service centers offer factory maintenance covering inspections and upgrades, cleaning, and easily-worn-part replacement to keep your aircraft in excellent condition.DJI Care Refresh (1 - Year Plan) provides 1 factory maintenance service in 1 year, and DJI Care Refresh (2 - Year Plan) provides 2 factory maintenance services in 2 years.
* Factory maintenance is only available for certain DJI products. Go to FAQ for more information.
Throughout the service period, if you haven't used any replacements or repair services, DJI will provide you with a 1-year warranty extension as reward.
* Warranty extension is only available for certain DJI products. Go to FAQ for more information.
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
The exclusive International Warranty Service* allows you to have access to replacement or repair service at any DJI authorized repair center across the globe.
* The International Warranty Service is only available for select DJI products. Visit our FAQ page for complete details.
DJI will cover shipping costs both ways anytime a product is sent back for replacement service.