Part I – Limited Warranty

Part I – Limited Warranty
Part II – GENERAL TERMS
Part III – Country/Region Specific Terms

These DJI After-Sales Policies (these “Policies”) only apply to DJI products you purchased from DJI authorized retailers for your own use and not for resale.
These Policies are available in other languages at http://www.dji.com/service. In the event of a conflict between different translations of these terms, the English version shall prevail.
By using your DJI product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your DJI product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product within seven (7) days in accordance with the Part III of these Policies.

What is Covered

Under this Limited Warranty, DJI warrants that each DJI product that you purchase will be free from material and workmanship defects under normal use in accordance with DJI’s published product materials during the warranty period. DJI’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.
The warranty period for different products and parts vary, please check http://www.dji.com/service to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and DJI.

How to Obtain Warranty Service

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting DJI’s local service center as provided in Part III of these Policies or through http://www.dji.com/support . You will need to provide a valid proof-of-purchase, receipt or order number (for DJI Direct Sales) for the warranty service.
Charges may apply for services not covered by this Limited Warranty. Please contact DJI for information specific to your location.
Please note that the warranty service is only available in the respective DJI service regions where you purchased your DJI product.

What Will DJI Do

DJI will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. DJI may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to DJI for further examination. DJI will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

What This After-Sales Policy Does NOT Cover

This policy does not cover the following:
× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage caused by a non-authorized service provider.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
× Damage caused by flights which did not follow instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
× Damage caused by a forced flight when components have aged or been damaged.
× Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Uninterrupted or error-free operation of a product.
× Loss of, or damage to, your data by a product.
× Any software programs, whether provided with the product or installed subsequently.
× Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request.
× Damage resulting from any non-DJI technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.

Limitation of Liability

WHEN RECEIVING SERVICE, DJI IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN DJI'S POSSESSION OR IN TRANSIT, IF DJI IS RESPONSIBLE FOR TRANSPORTATION.
DJI IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL DJI, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF DJI, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.
THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH DJI IS LIABLE UNDER LAW.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

LIMITATION OF WARRANTY

TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, DJI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE DJI ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN DJI LIMITED WARRANTY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.
SHOULD SUCH WARRANTIES CANNOT BE DISCLAIMED, DJI LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT DJI'S OPTION, THE REPAIR OR REPLACEMENT SERVICES PROVIDED IN THIS LIMITED WARRANTY.
SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Your Other Rights

This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with DJI. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.

*Warranty period may vary according to local laws and regulations.

Part II – General Terms

DJI guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact DJI or your authorized DJI dealer for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.

You can request Return & Refund Service:

√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

× It is requested beyond seven (7) calendars days of receiving a product.
× A product sent to DJI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to DJI within seven (7) calendar days after Return & Refund Service confirmation is sent from DJI.
× Other circumstances stated in this policy.

You can request Replacement Service:

√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to DJI.
√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:

× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to DJI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by DJI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to DJI seven (7) calendar days after replacement confirmation from DJI.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

What to do Before Obtaining After-sales Service

Before obtaining after-sales service, the following steps must be taken:
√ Follow the procedures specified by DJI as shown in the “DJI General After-Sales Service Flow” part.
√ Backup all data contained on your product’s SD card.
√ Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. DJI shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide DJI with all system passwords, if necessary.
√ Provide DJI with sufficient and safe access to your product, so DJI can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for DJI to provide warranty service.

Product and Part Replacement

When after-sales service involves the replacement of a product or part, the replaced product or part becomes DJI’s property and the replacement product or part becomes your property. Only unaltered DJI products and parts are eligible for replacement.
Replacement products or parts provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.

Use of Personal Contact Information and Data

If you obtain service under this policy, you authorize DJI to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for DJI to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. DJI may request your authorization to access, use and process the vision image data that stored in your aircraft product when you decide to apply for after-sales service. If you refuse to do so, DJI may not be able to provide certain after-sales service to you. In achieve these aims, you authorize DJI to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. DJI’s privacy policy is available at http://www.dji.com/policy.

Essential Information

√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase. Please refer to http://www.dji.com/service for the warranty period for your product and products in your country.
√ You are responsible for shipping costs when sending product(s) for return, repair or replacement.
√ DJI will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, DJI will bear the cost for refund, replacement, or repair and return the product(s) at our cost to you.
√ If DJI determines that the issue in question is not covered by this DJI After-Sales Policy, you will have to apply for Customer Paid Repair Service. DJI will not start repair until you agree to the cost for repair quoted by DJI. If you disagree with the cost for repair, DJI will return the product(s) with you burdening the cost of return shipping.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
√ Please note that data analysis service will not be provided after warranty expiration.
√ Customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
√ For customers in North America, please note: DJI products purchased after August 1st, 2016 are covered under warranty only if they are purchased from DJI authorized dealers.
√ If a customer in Region A wants to send in their products to a designated DJI repair center in the Region B without informing DJI, the customs duty, customs clearance, and other costs incurred will be covered by the customer.
√ If the aircraft is water-damaged, its performance may be severely affected, and the aircraft will be beyond repair. So a replacement service is provided, instead of repair services, if the product is sent in.
√ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, UAS stickers, paintings, etc.). DJI will not be responsible for any damage or loss that may occur to these customized decorations and items.
√ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.

Warranty Period of Main Parts*

ProductMain ComponentsWarranty Period
RTF
Spark
Main Controller12 Months
Gimbal and Camera6 Months
Vision Positioning System6 Months
Propulsion system(excluding propellers)6 Months
Remote Controller12 Months
Battery6 Months and Charge Cycle less than 200 Times
Charger6 Months
Battery Charging Hub6 Months
FrameNo warranty
PropellerNo warranty
RTF
Mavic Pro
MC12 Months
Gimbal Camera6 Months
Vision Positioning System6 Months
Propulsion system (excluding propellers)6 Months
Remote Controller12 Months
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger6 Months
Battery Charging Hub6 Months
FrameNo Warranty
PropellerNo Warranty
RTF
Mavic 2 Pro \ Mavic 2 Zoom
Main Controller12 Months
Gimbal and Camera6 Months
Vision Positioning System6 Months
Propulsion system(excluding propellers)6 Months
Remote Controller12 Months
Battery6 Months and Charge Cycle less than 200 Times
Charger12 Months
Battery Charging Hub6 Months
FrameNo warranty
PropellerNo warranty
RTF
Mavic Air
MC12 Months
Gimbal Camera6 Months
Vision Positioning System6 Months
Propulsion system (excluding propellers)6 Months
Remote Controller12 Months
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger12 Months
Battery Charging Hub6 Months
FrameNo warranty
PropellerNo warranty
RTF
Phantom 4 Pro V2.0 \ Phantom 4 Pro \ Phantom 4 Advanced \ Phantom 4
MC12 Months
Gimbal Camera6 Months
Vision Positioning System6 Months
Propulsion system (excluding propellers)6 Months
Remote Controller (without Built-in Screen)12 Months
Remote Controller with Built-in Screen(Screen)6 Months
Remote Controller with Built-in Screen(Controller)12 Months
Battery6 Months and Charge Cycle less than 200 Times
PropellerNo Warranty
Battery Charger6 Months
Battery Charging Hub6 Months
FrameNo Warranty
RTF
Phantom 3 Professional \ Phantom 3 Advanced \ Phantom 3 Standard \ Phantom 3 4K
Central Board12 Months
Gimbal Camera6 Months
Vision Positioning System6 Months
Motor6 Months
Remote Controller12 Months
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger6 Months
Battery Charging Hub6 Months
FrameNo Warranty
PropellerNo Warranty
RTF
Phantom 2 Vision + \ Phantom 2 Vision \ Phantom 2 \ Phantom FC40 \ Phantom 1
MC12 Months
Camera unit6 Months
Motor3 Months
ESC12 Months
Remote Controller12 Months
Battery3 Months
FrameNo Warranty
PropellerNo Warranty
RTF
Inspire 2
Gimbal Camera (including X4S, X5S, X7)12 Months
Whole Units (except for gimbal camera, and battery)12 Months and Flight Hour less than 200 Hours
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger9 Months
Battery Charging Hub9 Months
Propeller and Propeller Mounting PlatesNo Warranty
Remote Controller12 Months
CINESSD (480G)12 Months and the Total Bytes Written (TBW) less than 150TB
CINESSD (240G, 120G)12 Months and the Total Bytes Written (TBW) less than 75TB
CINESSD Card Reader12 Months
Battery Station12 Months
Multilink12 Months
RTF
Inspire 1 v1.0 \ Inspire 1 v2.0 \ Inspire 1 Pro \ Inspire 1 Raw
Gimbal Camera (including Z3, X3, X5, X5R)12 Months
Whole Units (except for gimbal camera, and battery)12 Months and Flight Hour less than 200 Hours
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger6 Months
Battery Charging Hub6 Months
Propeller and Propeller Mounting PlatesNo Warranty
Remote Controller12 Months
Osmo \ Osmo+ \ Osmo Pro \ Osmo Raw \ Osmo MobileGimbal Camera12 Months
Handle12 Months
Battery6 Months and Charge Cycle less than 400 Times
Battery Charger12 Months
Battery Charging Hub3 Months
Battery Charging Cable (Osmo Mobile)No Warranty
Osmo Mobile 2Osmo Mobile 2 (gimbal, handler, battery included)12 Months
Battery Charger12 Months
Battery Charging Hub3 Months
Osmo Mobile 2 Charging CableNo Warranty
Matrice 600 \ Matrice 600 ProCentral Board12 Months
Remote Controller12 Months
Remote Controller Channel Expansion Kit12 Months
Motor6 Months
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger6 Months
Battery Charging Hub6 Months
FrameNo Warranty
PropellerNo Warranty
Matrice 200 \ Matrice 210 \ Matrice 210-RTKMC12 Months
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger9 Months
Battery Charging Hub9 Months
Propeller and Propeller Mounting PlatesNo Warranty
Remote Controller12 Months
FrameNo Warranty
D-RTK Antenna6 Months
D-RTK Processor12 Months
Gimbal Mounting ConnectorNo Warranty
Datalink Pro12 Months
Datalink ProAntenna3 Months
Matrice 100Central Board12 Months
Motor6 Months
Remote Controller12 Months
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger6 Months
Battery Charging Hub6 Months
FrameNo Warranty
PropellerNo Warranty
CrystalSkyMonitor12 Months
Intelligent Battery Charging Hub12 Months
Remote Controller Mounting Bracket12 Months
Intelligent Battery6 Months
DJI GogglesMC12 Months
Optical Module6 Months
Battery6 Months
Battery Charger6 Months
FrameNo Warranty
DJI Goggles Racing EditionMC12 Months
Optical Module6 Months
Battery6 Months
Battery Charger6 Months
Air Unit1 Months
Camera1 Months
FrameNo Warranty
CendenceRemote Controller12 Months
Battery6 Months
AccessoriesNo Warranty
GuidanceGuidance Core12 Months
Guidance Sensor6 Months
Flying Controllers for Multi-Rotor
A3
MC12 Months
IMU12 Months
PMU12 Months
LED12 Months
GPS6 Months
Flying Controllers for Multi-Rotor
A2 \ WooKong-M
MC12 Months
IMU12 Months
GPS6 Months
Flying Controllers for Multi-Rotor
N3
MC12 Months
PMU12 Months
LED12 Months
GPS6 Months
Flying Controllers for Multi-Rotor
Naza-M V2 \ Naza-M Lite
MC12 Months
GPS6 Months
Flying Controllers for Helicopter
Ace One \ Ace Waypoint \ WooKong-H
MC12 Months
IMU12 Months
GPS6 Months
Flying Controllers for Helicopter
Naza-H
MC12 Months
GPS6 Months
Flying Platform-Pro
S1000 \ S1000+ \ S900 \ S800 \ S800 EVO
FrameNo Warranty
Motor3 Months
ESC12 Months
PropellerNo Warranty
Flying Platform-Hobby
F330 \ F450 \ F550 \ Tuned Propulsion System
FrameNo Warranty
Motor6 Months
ESC12 Months
PropellerNo Warranty
Handheld Gimbals
Ronin \ Ronin-M \ Ronin-MX
Gimbal Mechanics12 Months
Gimbal Motors6 Months
Remote Controller12 Months
Smart Battery3 Months
Battery Charger6 Months
Thumb Controller12 Months
Ronin 2Gimbal Mechanics12 Months
Gimbal Motors6 Months
Remote Controller12 Months
Smart Battery6 Months and Charge Cycle less than 200 Times
Battery Charger6 Months
Quad Charging Hub9 Months
Grip12 Months
Ronin-SGimbal Mechanics12 Months
Gimbal Motors6 Months
Grip6 Months
Tripod12 Months
Focus Wheel12 Months
Battery Charger12 Months
Zenmuse Gimbals
Z15-BMPCC\Z15-5D series \ Z15-GH4 \ GH3 \ Z15 series \ H3-4D \ H3-3D \ H3-2D
Zenmuse Gimbals12 Months
Gimbal Motors6 Months
Gimbals for Industrial Solutions
Z30 \ Zenmuse XT \ Zenmuse XT2
Gimbal 6 Months
Camera6 Months
DJI FocusBattery6 Months and Charge Cycle less than 400 Times
Motor12 Months
Remote Controller12 Months
Datalink
Lightbridge \ 2.4G Bluetooth Datalink \ 2.4G Datalink \ 900M Datalink \ SRW G60
Transmitter12 Months
Receiver12 Months
Payload SDKPayload SDK Development Kit15 Days
DJI SKYPORT6 Months
DropsafePCB Board12 Months
OthersNo Warranty
ManifoldProcessor12 Months
RoboMastersM3508 P19 Brushless DC Gear Motor3 Months
C620 Brushless DC Motor Speed Controller3 Months
M3508 Accessories KitNo Warranty
RoboMaster Development Board15 Days
Accessories
IOSD MARK II \ IOSD Mini \ DT7&DR16 RC System
Accessories12 Months
Retailed accessoriesRetailed accessories3 Months

* Warranty period may vary according to local laws and regulations.

Repair Application Form

DJI General After-Sales Service Flow