Part I – General Terms
Part I – General Terms
Part II – Country/Region Specific Terms
Part III – Types of After-sales Service
This DJI After-Sales Policy only to DJI products you purchased for your own use and not for resale.
This DJI After-Sales Policy is available in other languages at http://www.dji.com/service.
What is Covered
DJI warrants that each DJI product that you purchase will be free from material and workmanship defects under normal use during the warranty period. The warranty period for a product starts on the day a product is received, or as may be otherwise specified by DJI. The warranty period and types of after-sales service that apply to your product are as specified in “Part III - Types of After-Sales Service” below.
How to Obtain After-Sales Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting DJI.
Additional charges may apply outside DJI’s normal service areas. Please contact DJI for information specific to your location
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
√ Follow the procedures specified by DJI.
√ Backup all data contained on your product’s SD card.
√ Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. DJI shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide DJI with all system passwords, if necessary.
√ Provide DJI with sufficient and safe access to your product, so DJI can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for DJI to provide warranty service.
What Will DJI Do
Contact DJI and specify your problem.
DJI will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. DJI may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to DJI for further examination. DJI will arrange for service under the type of warranty service designated for the product under “Part III - Types of After-Sales Service” below if the problem with your product is covered by this After-Sales Policy. Otherwise, you may have to apply for customer-paid repair service.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes DJI’s property and the replacement product or part becomes your property. Only unaltered DJI products and parts are eligible for replacement.
Replacement products or parts provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.
Use of Personal Contact Information
If you obtain service under this policy, you authorize DJI to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. DJI may use this information to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. In achieve these aims, you authorize DJI to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. DJI’s privacy policy is available at http://www.dji.com/policy.
What This After-Sales Policy Does NOT Cover
This policy does not cover the following:
× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage caused by a non-authorized service provider.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
× Damage caused by flights which did not follow instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
× Damage caused by a forced flight when components have aged or been damaged.
× Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Uninterrupted or error-free operation of a product.
× Loss of, or damage to, your data by a product.
× Any software programs, whether provided with the product or installed subsequently.
× Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request.
× Damage resulting from any non-DJI technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.
Limitation of Liability
When receiving service, DJI is responsible for loss or damage to your product only while it is in DJI's possession or in transit, if DJI is responsible for transportation.
DJI is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall DJI, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of DJI, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which DJI is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
Your Other Rights
This policy provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with DJI. Nothing in this policy affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
*Warranty period may vary according to local laws and regulations.
Part II – Country/Region Specific Terms
The terms of Part II replace or modify terms of Part I as specified for a particular country/region.
Australia
“DJI” means DJI TECHNOLOGY AUSTRALIA PTY. LTD. Address: 12/125-127 Highbury Road, Burwood VIC 3125.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you order one of our products in Australia, you have legal rights known as ‘consumer guarantees’ which apply for a reasonable time from the date of your purchase until the failure becomes apparent and regardless of the manufacturer warranty as provided in this policy. The manufacturer warranty herein applies in addition to the rights you have at law and are not intended to limit, modify or restrict your consumer guarantee rights in any way.
The following replaces the same section in Part I:
What is Covered
DJI warrants that each hardware product that you purchase is free from materials and workmanship defects under normal use and conditions during the warranty period. If the product fails due to a covered defect during the warranty period, DJI will provide you a remedy under this policy. The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice unless DJI informs you otherwise in writing. The warranty period and types of after-sales service that apply to your product are set forth below in “Part III – Types of After-Sales Service” below.
The benefits given by this policy are in addition to your rights and remedies at law, including those under the Australian Consumer Law.
The following replaces the same section in Part I:
Replacement of Products and Parts
When after-sales service involves the replacement of a product or part, the replaced product or part becomes DJI’s property and the replacement product or part becomes your property. Only unaltered DJI products and parts are eligible for replacement. The replacement product or part provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. A replacement product or part shall be covered for the time remaining in the original product or part’s warranty. Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired. Refurbished parts may be used to repair the product, and repair of the product may result in loss of data, if the product is capable of retaining user-generated data.
The following is added to the same section in Part I:
Use of Personal Contact Information:
DJI will not be able to provide you with our service under this policy if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. You have the right to access your personal contact information and request correction of any errors in it pursuant to the Privacy Act 1988 by contacting DJI.
The following replaces the same section in Part I:
Limitation of Liability:
DJI is responsible for loss or damage to your product only while it is in DJI's possession or in transit, if DJI is responsible for the transportation.
DJI is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
To the extent permitted by law, under no circumstances and notwithstanding the failure of essential purpose of any remedy set forth herein, shall DJI, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in agreement, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of DJI, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitations do not apply to damages for bodily injury (including death), damages to real property or damage to tangible personal property for which DJI is liable under law.
New Zealand
The following is added to the same section in Part I:
Use of Personal Information:
DJI will not be able to provide you with service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. You have the right to access your personal information and request correction of any errors in it pursuant to the Privacy Act 1993.
European Economic Area (EEA)
Warranty Obligor for EEA
"DJI" means DJI GmbH or DJI Europe B.V.. Address: DJI GmbH, Industriestrasse 12, 97618 Niederlauer, Germany, or, DJI Europe B.V., Bijdorp-oost 6, 2992LA, Barendrecht, The Netherlands.
The following is added to Part I:
Additional Legal Rights for Consumers
For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by DJI’s After-Sales Policy are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
Under European consumer laws, consumers are entitled to a repair or replacement free of charge by the seller of defective goods or goods which do not conform with the contract of sale. Furthermore, the consumer may require an appropriate reduction of the price or have the contract rescinded, if the consumer is entitled to neither repair nor replacement, or if the seller has not completed the remedy within a reasonable time, or if the seller has not completed the remedy without significant inconvenience to the consumer or refund by the seller, of defective goods or goods which do not conform with the contract of sale. However, the consumer is not entitled to have the contract rescinded if the lack of conformity is minor.
For additional information on consumer laws and particularities in the country of purchase or, if different, the country of your residence, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/index_en.htm
Customers in the EEA may contact DJI at the address mentioned above.
United States
The following replaces the same section in Part I:
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS DJI LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, DJI IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING OR REPRODUCING ANY DATA STORED IN OR USED WITH THE DJI PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE DJI PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. DJI DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY DJI PRODUCT UNDER THIS WARRANTY OR REPLACE THE DJI PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE DJI PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Warranty Period of Main Parts*
| Product | Main Components | Warranty Period |
|---|---|---|
| RTF Spark | Main Controller | 12 Months |
| Gimbal and Camera | 6 Months | |
| Vision Positioning System | 6 Months | |
| Propulsion system(excluding propellers) | 6 Months | |
| Remote Controller | 12 Months | |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Charger | 6 Months | |
| Frame | No warranty | |
| Propeller | No warranty | |
| RTF Mavic Pro | MC | 12 Months |
| Gimbal Camera | 6 Months | |
| Vision Positioning System | 6 Months | |
| Propulsion system (excluding propellers) | 6 Months | |
| Remote Controller | 12 Months | |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Battery Charger | 6 Months | |
| Frame | No Warranty | |
| Propeller | No Warranty | |
| RTF Phantom 4 Pro \ Phantom 4 Advanced \ Phantom 4 | MC | 12 Months |
| Gimbal Camera | 6 Months | |
| Vision Positioning System | 6 Months | |
| Propulsion system (excluding propellers) | 6 Months | |
| Remote Controller (without Built-in Screen) | 12 Months | |
| Remote Controller (with Built-in Screen) | 6 Months | |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Battery Charger | 6 Months | |
| Frame | No Warranty | |
| Propeller | No Warranty | |
| RTF Phantom 3 Professional \ Phantom 3 Advanced \ Phantom 3 Standard \ Phantom 3 4K | Central Board | 12 Months |
| Gimbal Camera | 6 Months | |
| Vision Positioning System | 6 Months | |
| Motor | 6 Months | |
| Remote Controller | 12 Months | |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Battery Charger | 6 Months | |
| Frame | No Warranty | |
| Propeller | No Warranty | |
| RTF Phantom 2 Vision + \ Phantom 2 Vision \ Phantom 2 \ Phantom FC40 \ Phantom 1 | MC | 12 Months |
| Camera unit | 6 Months | |
| Motor | 3 Months | |
| ESC | 12 Months | |
| Remote Controller | 12 Months | |
| Battery | 3 Months | |
| Frame | No Warranty | |
| Propeller | No Warranty | |
| RTF Inspire 2 | Gimbal Camera (including X4S, X5S) | 12 Months |
| Whole Units (except for gimbal camera, and battery) | 12 Months and Flight Hour less than 200 Hours | |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Battery Charger | 9 Months | |
| Battery Charging Hub | 9 Months | |
| Propeller and Propeller Mounting Plates | No Warranty | |
| Remote Controller | 12 Months | |
| CINESSD (480G) | 12 Months and the Total Bytes Written (TBW) less than 150TB | |
| CINESSD (240G, 120G) | 12 Months and the Total Bytes Written (TBW) less than 75TB | |
| CINESSD Card Reader | 12 Months | |
| RTF Inspire 1 v1.0 \ Inspire 1 v2.0 \ Inspire 1 Pro \ Inspire 1 Raw | Gimbal Camera (including Z3, X3, X5, X5R) | 12 Months |
| Whole Units (except for gimbal camera, and battery) | 12 Months and Flight Hour less than 200 Hours | |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Battery Charging Hub | 6 Months | |
| Propeller and Propeller Mounting Plates | No Warranty | |
| Remote Controller | 12 Months | |
| Osmo \ Osmo+ \ Osmo Pro \ Osmo Raw \ Osmo Mobile | Gimbal Camera | 12 Months |
| Handle | 12 Months | |
| Battery | 6 Months and Charge Cycle less than 400 Times | |
| Battery Charger | 12 Months | |
| Battery Charging Cable (Osmo Mobile) | No Warranty | |
| Matrice 600 \ Matrice 600 Pro | Central Board | 12 Months |
| Remote Controller | 12 Months | |
| Remote Controller Channel Expansion Kit | 12 Months | |
| Motor | 6 Months | |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Battery Charger | 6 Months | |
| Battery Charging Hub | 6 Months | |
| Frame | No Warranty | |
| Propeller | No Warranty | |
| Matrice 200 \ Matrice 210 \ Matrice 210-RTK | MC | 12 Months |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Battery Charger | 9 Months | |
| Battery Charging Hub | 9 Months | |
| Propeller and Propeller Mounting Plates | No Warranty | |
| Remote Controller | 12 Months | |
| Frame | No Warranty | |
| D-RTK Antenna | 6 Months | |
| D-RTK Processor | 12 Months | |
| Gimbal Mounting Connector | No Warranty | |
| Datalink Pro | 12 Months | |
| Datalink ProAntenna | 3 Months | |
| Matrice 100 | Central Board | 12 Months |
| Motor | 6 Months | |
| Remote Controller | 12 Months | |
| Battery | 6 Months and Charge Cycle less than 200 Times | |
| Frame | No Warranty | |
| Propeller | No Warranty | |
| CrystalSky | Monitor | 12 Months |
| Intelligent Battery Charging Hub | 12 Months | |
| Remote Controller Mounting Bracket | 12 Months | |
| Intelligent Battery | 6 Months | |
| DJI Goggles | MC | 12 Months |
| Optical Module | 6 Months | |
| Battery | 6 Months | |
| Battery Charger | 6 Months | |
| Frame | No Warranty | |
| Cendence | Remote Controller | 12 Months |
| Battery | 6 Months | |
| Accessories | No Warranty | |
| Guidance | Guidance Core | 12 Months |
| Guidance Sensor | 6 Months | |
| Flying Controllers for Multi-Rotor A3 | MC | 12 Months |
| IMU | 12 Months | |
| PMU | 12 Months | |
| LED | 12 Months | |
| GPS | 6 Months | |
| Flying Controllers for Multi-Rotor A2 \ WooKong-M | MC | 12 Months |
| IMU | 12 Months | |
| GPS | 6 Months | |
| Flying Controllers for Multi-Rotor N3 | MC | 12 Months |
| PMU | 12 Months | |
| LED | 12 Months | |
| GPS | 6 Months | |
| Flying Controllers for Multi-Rotor Naza-M V2 \ Naza-M Lite | MC | 12 Months |
| GPS | 6 Months | |
| Flying Controllers for Helicopter Ace One \ Ace Waypoint \ WooKong-H | MC | 12 Months |
| IMU | 12 Months | |
| GPS | 6 Months | |
| Flying Controllers for Helicopter Naza-H | MC | 12 Months |
| GPS | 6 Months | |
| Flying Platform-Pro S1000 \ S1000+ \ S900 \ S800 \ S800 EVO | Frame | No Warranty |
| Motor | 3 Months | |
| ESC | 12 Months | |
| Propeller | No Warranty | |
| Flying Platform-Hobby F330 \ F450 \ F550 \ Tuned Propulsion System | Frame | No Warranty |
| Motor | 6 Months | |
| ESC | 12 Months | |
| Propeller | No Warranty | |
| Handheld Gimbals Ronin \ Ronin-M \ Ronin-MX | Gimbal Mechanics | 12 Months |
| Gimbal Motors | 6 Months | |
| Remote Controller | 12 Months | |
| Smart Battery | 3 Months | |
| Battery Charger | 6 Months | |
| Thumb Controller | 12 Months | |
| Zenmuse Gimbals Z15-BMPCC\Z15-5D series \ Z15-GH4 \ GH3 \ Z15 series \ H3-4D \ H3-3D \ H3-2D | Zenmuse Gimbals | 12 Months |
| Gimbal Motors | 6 Months | |
| Gimbals for Industrial Solutions Z30 \ Zenmuse XT | Gimbal | 6 Months |
| Camera | 6 Months | |
| DJI Focus | Battery | 6 Months and Charge Cycle less than 400 Times |
| Motor | 12 Months | |
| Remote Controller | 12 Months | |
| Datalink Lightbridge \ 2.4G Bluetooth Datalink \ 2.4G Datalink \ 900M Datalink \ SRW G60 | Transmitter | 12 Months |
| Receiver | 12 Months | |
| Dropsafe | PCB Board | 12 Months |
| Others | No Warranty | |
| Manifold | Processor | 12 Months |
| RoboMasters | M3508 P19 Brushless DC Gear Motor | 3 Months |
| C620 Brushless DC Motor Speed Controller | 3 Months | |
| M3508 Accessories Kit | No Warranty | |
| Accessories IOSD MARK II \ IOSD Mini \ DT7&DR16 RC System | Accessories | 12 Months |
| Retailed accessories | Retailed accessories | 3 Months |
* Warranty period may vary according to local laws and regulations.
Part III – Types of After-sales Service
DJI guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact DJI or your authorized DJI dealer for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.
You can request Return & Refund Service:
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where:
× It is requested beyond seven (7) calendars days of receiving a product.
× A product sent to DJI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to DJI within seven (7) calendar days after Return & Refund Service confirmation is sent from DJI.
× Other circumstances stated in this policy.
You can request Replacement Service:
√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to DJI.
√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.
Replacement Service will not be provided where:
× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to DJI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by DJI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to DJI seven (7) calendar days after replacement confirmation from DJI.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.
Warranty Repair Service
Main parts of DJI products have various warranty periods. A list of types of main parts and their respective warranty periods can be found at http://www.dji.com/service.
You can request Warranty Repair Service where:
√ The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
√ Product labels, Serial Numbers, water damage marks, false proof mark, etc. show no signs of tampering or altering.
√ No unauthorized disassembling, modification or installation has been performed on the product or a component.
√ You provide a valid proof-of-purchase, receipt or order number (for DJI Direct Sales).
Warranty Repair Service will not be provided where:
× Crash or fire damage caused by non-manufacturing factors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.
× Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
× Damage caused by unauthorized repair.
× Damage caused by unauthorized circuit modification and mismatch or misuse of the battery or charger.
× Damage caused by flights which did not follow the instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storms, etc.).
× Damage caused by operating the unit in an environment with electromagnetic interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment containing interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
× Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
× Damage caused by a flight in which damaged components or components suffering from natural wear and tear were used.
× Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× A product has not been sent back to DJI seven (7) calendar days after warranty service confirmation from DJI.
× Other circumstances stated in this policy.
Essential Information
√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase. Please refer to http://www.dji.com/service for the warranty period for your product and products in your country.
√ You are responsible for shipping costs when sending product(s) for return, repair or replacement.
√ DJI will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, DJI will bear the cost for refund, replacement, or repair and return the product(s) at our cost to you.
√ If DJI determines that the issue in question is not covered by this DJI After-Sales Policy, you will have to apply for Customer Paid Repair Service. DJI will not start repair until you agree to the cost for repair quoted by DJI. If you disagree with the cost for repair, DJI will return the product(s) with you burdening the cost of return shipping.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
√ Please note that data analysis service will not be provided after warranty expiration.
√ Customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
√ For customers in North America, please note: DJI products purchased after August 1st, 2016 are covered under warranty only if they are purchased from DJI authorized dealers.