Support For DJI OM 5

Tutorial Videos

FAQ

General
General
Gimbal
Gimbal
DJI Mimo
DJI Mimo
Battery
Battery
Bluetooth
Bluetooth
Accessories
Accessories

General

What are the materials of each DJI OM 5 component?
DJI OM 5 main body/tripod: Composite materials
Magnetic phone clamp 2: Aluminum alloy and stainless steel
Storage pouch: Faux suede
Extension rod:Aluminum alloy
What are the requirements of DJI OM 5 on mobile phone bluetooth and operating system?
1. DJI OM 5 connects to mobile phones via Bluetooth, and works better with Bluetooth 5.0 or above. Please check and confirm your mobile phone specifications. (Note: The Bluetooth 5.0 was released by Bluetooth SIG in 2016, and increased the connection speed. )
2. The mobile phone system should be Android 8.0 or above, or iOS 12.0 or above.
What is new in DJI OM 5 when compared to DJI OM 4?
1. Brand new structure, smaller size, lighter weight, and more compact and portable design;
2. Built-in extension rod;
3. Newly developed ShotGuides function;
4. Optimized intelligent tracking algorithms;
5. Brand new magnetic phone clamp 2, larger clamping range, and stronger phone protection;
6. Newly developed DJI OM fill light phone clamp.
Is the DJI OM 5 magnetic phone clamp and gimbal surfaces wear-resisting?
To make the DJI OM 5 magnetic phone clamp more delicate, we use some complicated techniques such as mirror-polished finish. Additionally, due to its user-friendly quick-release design, there will be scratches after attaching and removing the clamp repeatedly.
Our engineers have performed strict life-cycle tests on the magnetic phone clamp, and ensure that the scratches produced within warranty will not affect the normal performance and functions of OM 5.
Will the magnetic force of DJI OM 5 generate interference that affects my smartphone or bank card?
DJI OM 5 will not affect the performance of the phone attached to it. However, some phones may require calibration after mounting. Please follow the prompts shown in the app to calibrate the device.
The magnetic design may influence other magnetic products. Do not put OM 5 near a bank card, cardiac pacemaker, RAM chips, hard drive, or similar devices.
What should I do if the DJI OM 5 magnetic phone clamp cannot be fitted in place?
Please make sure that the magnetic phone clamp is fitted in place before using DJI OM 5. Additionally, avoid using the device when doing highly active sports, and be careful not to drop the phone.
Align the dots on the phone clamp and the roll motor of the gimbal. After attaching your phone onto the gimbal, rotate the roll motor and make sure the phone and gimbal are locked.
What should I do when DJI OM 5 is connected to my phone but is not functioning?
1. Turn off your DJI OM 5;
2. Clear the paired devices in the Bluetooth settings of your smartphone. Disable and then enable the Bluetooth of the smartphone;
3. Restart DJI Mimo.
* If the above steps do not solve the problem, you can directly connect to Bluetooth in the DJI Mimo app, and choose not to pair the devices.
Check whether the version number, serial number, and power of OM 5 can be obtained in the DJI Mimo settings interface.
This problem is related to the Bluetooth system of mobile phone manufacturers, and is prone to appear when connecting OM 5 to an iPhone with iOS 13.5 system and Huawei phones with EMUI10.1 system.
What should I do if the gimbal is visible in the frame after attaching my smartphone?  
Due to wide-angle lenses and/or irregular phone sizes (for example, those of Huawei P40, and Huawei Mate 20 Pro), some users may see the gimbal in their camera view. 
[Solution]
1. Adjust the position of the Magnetic Phone Clamp, moving it away from the camera until the gimbal is not visible in the camera's view (applicable to iPhone 11 Pro, OPPO realme X2 Pro, OPPO Reno 2, Samsung S10+, etc.).
2. When used with DJI OM 5, some mobile phones have to be clamped at upper third of the phone body for balancing, which, however, makes the gimbal become powerless. When using a P40 with DJI OM 5, we recommend that you increase the wide-angle rate. After testing, we found that the gimbal is invisible in the frame when using P40 at 0.8X.
Does DJI OM 5 support Gesture Control? What gestures are supported?
Yes. Connect your phone to DJI OM 5, launch the DJI Mimo app, tap the gesture icon next to the shutter, and tap (?) to view detailed instructions.
DJI OM 5 also supports controlling with a palm or V gesture.
How do I use ActiveTrack with DJI OM 5?
There are three ways to use ActiveTrack:
1. Press the trigger to track the subject in the middle of the frame automatically;
2. Manually select and track the subject in the app interface;
3. Enable Gesture Control, and perform a palm or V gesture to begin tracking, take a photo, or record a video.
How do I switch between Portrait and Landscape orientation when using DJI OM 5?
1. Power on DJI OM 5, and press the composition button twice to switch between the two orientations.
2. You can also switch between portrait and landscape by rotating the gimbal (roll axis) manually.
How do I enter Standby mode with DJI OM 5?
Power on DJI OM 5 and press the M button twice to enter Standby mode.
Once standby mode is enabled, press any button to exit the mode.
How do I use SpinShot with DJI OM 5?
When the gimbal is in video or slow motion mode, go to "Settings" -> "Gimbal", and enable "SpinShot". Use the joystick to complete a shot with your smartphone spinning.
How do I use the customized templates in Story mode with DJI OM 5?
Go to Story mode in the live camera view and select Custom Story.
How do I use DynamicZoom with DJI OM 5?
Tap DynamicZoom mode in the live camera view in DJI Mimo, and start using this function by walking steadily forward or backward.
How do I use CloneMe?
Select CloneMe from Pano, tap the shutter, and DJI OM 5 will automatically take a photo every five seconds and move the gimbal to the next position. After taking three photos, it will automatically stitch them into one photo.
How do I take Path (Timelapse) shots with DJI OM 5?
In the "Timelapse" page, click the parameter settings panel on the top of the interface, and then select "Path" to use the Path (Timelapse) function.
How do I switch DJI OM 5 to Sport mode?
There are two ways:
1. After connecting OM 5 to the DJI Mimo app, click the settings icon on the upper right corner of the interface, and there is a switch for you to enable Sport mode.
2. After powering on OM 5, press and hold the Trigger to enter Sport mode.
The difference between the two ways:
If Sport mode is enabled in DJI Mimo (way 1), the device can remain in Sport mode all the time. If Sport mode is enabled by holding the Trigger button, the device will exit Sport mode once the operator has released the button.
When in Sport mode, OM 5 can respond to the operator's operations more quickly.
How do I switch between the front and rear cameras with DJI OM 5?
There are two ways:
1. Switch between the front and back cameras in the DJI Mimo app.
2. Press the switch button.
When updating the DJI OM 5 firmware, what does the status indicator look like?
When updating the DJI OM 5 firmware through the DJI Mimo app, the status indicator blinks red and green alternatively. If the update is complete successfully, the status indicator will be solid green. If the update fails, the status indicator will blink red and green, and a prompt will appear on the DJI Mimo app interface.
What should I do if the DJI OM 5 firmware update fails?
1. Power off OM 5, and then restart and try again. 2. If the phone still cannot be connected to OM 5, please feel free to contact DJI Support for help.
How do I use the handle to zoom in/out with DJI OM 5?
Push the zoom slider on the left side of the handle up and down to control the camera zoom. The image quality after zooming depends on the phone lens performance.
How many operation modes does DJI OM 5 support?
There are four modes: Upright, Underslung, Flashlight, and Side Grip.
Does DJI OM 5 support Demo mode?
No.
Is DJI OM 5 waterproof?
No.
Can I use DJI OM 5 with a phone case?
Yes, but if a phone is wrapped with a case, its size should be compatible with the gimbal.
Does DJI OM 5 support controlling the cameras of a mobile device?
1. OM 5 supports using the shooting/recording functions of most mobile phones.
2. It supports controlling Huawei mobile phones (EMUI 10.0 and above) to capture photos/zoom/, to switch between the front and back cameras, and to switch between the photo shooting and video recording mode.
3. For more mobile phone compatibility details, you can refer to the DJI OM 5 Phone Compatibility List on DJI's official website.
What should I do if I want to connect DJI OM 5 to another phone?
1. Disconnect the previous phone and disable its Bluetooth, then connect DJI OM 5 to another smartphone.
2. When powering on OM 5, press the M button, trigger, and shutter button at the same time for one second to clear the existing connection, and then connect OM 5 to another smartphone.
Can I attach an external lens to my phone when using DJI OM 5?
Yes. However, external lenses may affect the balance of the gimbal. Large, heavy lenses are not recommended. Please ensure the total weight of the lense and smartphone is less than DJI's recommended weight (290 grams).
What is the service life of the DJI OM 5 extension rod?
We have run strict durability tests on the DJI OM 5 extension rod, and ensure that OM 5 will not be affected after the extension rod is folded 2,500 times and the rotating shaft is folded 9,000 times.
What is the service life of the DJI OM 5 folding shaft?
We have run strict durability tests on the DJI OM 5 folding shaft, and ensure that OM 5 will not be affected after the folding shaft is folded and unfolded 2,500 times.
Why is DJI OM 5 not designed with a USB-A port?
According to our customer survey, users did not use the USB-A port frequently. Additionally, DJI OM 5 can be more compact without a USB-A port, so we decided to remove the port.

Gimbal

Does DJI OM 5 require balancing before use?
No. Due to its powerful motors, accurate balancing is not needed for DJI OM 5. When using the Magnetic Phone Clamp, you only need to keep it approximately in the middle of the phone.
How do I lock DJI OM 5?
When OM 5 is powered on, press and hold the Trigger button to lock the gimbal, and it will not move following the handle.
How do I recenter DJI OM 5?
After powering on DJI OM 5, press the Trigger button twice quickly to recenter the gimbal.
What should I do if the gimbal (roll axis) is unbalanced after powering on?
1. Check if the phone has been properly mounted onto the gimbal;
2. Perform Gimbal Auto Calibration;
3. If the issue remains after the auto calibration is complete, perform Horizontal Gimbal Adjustment in the DJI Mimo app.
Does DJI OM 5 support locking the three axes completely?
No.

DJI Mimo

About the DJI Mimo ShotGuides Function
ShotGuides inspires creation by providing shooting ideas and techniques, which help users generate videos quickly. It supports shooting portraits, pets, city views, natural sceneries, lifestyles, sports, and birthday and wedding gatherings. Additionally, it will intelligently recommend a template according to the shooting materials, making it easy for users to record and generate their videos.
Can I use DJI OM 5 in ActiveTrack, Timelapse, and Pano mode while in Portrait orientation?
Yes.
What are the differences between Timelapse, Motionlapse, and Hyperlapse?
1. Timelapse is suitable for recording the passing of time at a fixed scene by mounting DJI OM 5 on a tripod or base.
2. Motionlapse allows users to record a moving timelapse video by setting camera points.
3. Hyperlapse allows users to record everything passing by as they hold the gimbal and walk. ActiveTrack 4.0 provides more options for flexible shooting.
Can I set camera parameters in the DJI Mimo app?
1. For iPhones, tap the camera icon to adjust ISO, shutter speed, EV, or to change the white balance in settings;
2. For Android phones, due to compatibility differences among manufacturers, only some models support the manual adjustment of camera parameters at this time.
Can I adjust the tracking speed in DJI Mimo?
No.
Can I set the zoom speed in DJI Mimo?
Yes.
Can I set the speed of the joystick in DJI Mimo?
Yes, DJI Mimo supports setting three speed levels: low, mid, and fast.
Can I set video resolution in DJI Mimo?
Yes. However, the maximum video resolution depends on your phone’s camera. Please visit the official DJI website for the full compatibility list.
Will changing the video resolution in DJI Mimo directly affect my phone’s video resolution?
No.
During recording, does the DJI Mimo app show how much video storage space is remaining on my phone?
No.
Can I shoot slow-motion videos?
On iPhones, yes. For smartphones with other operating systems, it depends on your phone’s camera. Please visit the official DJI website for a full compatibility list.
Why does it take so much time to generate DynamicZoom videos?
The performance of different mobile phone models varies, and the stabilization and zooming algorithms require more time for calculations.
Can I use manual metering, focus, and zoom when shooting Path (Timelapse) videos?
Path (Timelapse) does not support manual zoom, but you can adjust other general parameters.
How many camera points can I set for Motionlapse?
2-4 points. (Note: DJI OM 5 supports switching between Portrait and Landscape orientation.)
Can I also save the original photos when shooting a Panorama?
Yes. You can enable the “Save Pano Original” function in the camera settings under Pano mode.
Where are photos and videos captured by DJI OM 5 stored?
For both iOS and Android users, all photos and videos will be saved to your smartphone's album.
Can I use Glamour Effects for photos and video?
Yes. Some smartphones support shooting single shot photos or 1080p or 720p videos with Glamour Effects enabled.
iPhone 12 series products support shooting HDR videos with Glamour enabled.
Can Glamour Effects be enabled when shooting with the front and back camera?
Yes.
Can I live stream on a third-party platform with the DJI Mimo app?
No. However, when used with other apps, DJI OM 5 can help stabilize the mobile phone.
Can I use an external microphone connected to my smartphone while recording with the DJI Mimo app?
Yes.
There is no compatibility list regarding external microphones.
For multi-lens devices, which lens does the DJI Mimo app use?
It supports all lenses on iPhone devices. You can choose whichever one you need.
For Android devices, it depends on the camera of your phone. Generally, it supports the main camera and ultra-wide-angle cameras on most smartphones.
How many panorama modes does DJI OM 5 support? What are the differences?
There are three different panoramas, all of which support landscape and portrait shooting:
1. 3×3 Panorama automatically takes and stitches together nine photos;
2. 240° Panorama automatically takes and merges seven photos;
3. CloneMe Pano automatically takes and merges three photos.
Can I also save the original photos when shooting a Panorama?
Yes. You can enable the “Save Pano Original” function in the camera settings under Pano mode, which is exactly the same as DJI OM 4.
What is the difference between saving photos and videos on Android versus iOS systems?
iOS will save the photos and videos to the album. Android will save photos and videos in storage or on a microSD card.
Can I adjust the ActiveTrack performance and panorama photo quality in DJI Mimo?
No.
In addition to the templates provided in Story mode in DJI Mimo, are there any templates that I can download?
We will add new templates in Story mode irregularly.
Will the ShotGuides function of DJI OM 5 be added to DJI OM 3/DJI OM 4 in the future?
No. Currently, the ShotGuides function is not available on OM 3 and OM 4.

Battery

What is the battery life and charging duration of DJI OM 5?
The battery life of DJI OM 5 is about 6.4 hours*. When using a 5V/2A charger, the charging duration is about 1.5 hours.
*The above values are tested under ideal conditions.
Can I swap out the battery?
No.
Does DJI OM 5 support quick charge protocol?
No.
How do I charge DJI OM 5? What is the charging current for it?
You can charge DJI OM 5 via the Type-C USB charging port on the right side of the handle. The recommended charging current is 2 A.
Will DJI OM 5 be damaged if I charge it using a charger with a power output of over 10W?
No.
Can I charge a mobile device with DJI OM 5?
No.
Do I need to activate the battery before use?
No.
Can I use DJI OM 5 while it is being charged by a portable charging device? 
Yes.
Will the battery life be affected if I use DJI OM 5 while it is being charged?
No.
When charging DJI OM 5, what does the battery level indicators look like?
The battery level indicators will blink in sequence. After the charging is complete, the indicators will light off.
Can I use the USB charging cable of other devices to charge DJI OM 5?
We recommend that you use the standard provided USB charging cable to charge DJI OM 5.
Can I use the DJI OM 5 USB charging cable to charge other devices?
We recommend that you use the standard provided USB charging cable to charge DJI OM 5 only.

Bluetooth

How do I know which device is mine if there are multiple DJI OM 5 units near my phone?
Each DJI OM 5 has an identification code on the gimbal. Users can choose the device according to the code in DJI Mimo, and can also change the device name in the app. 
Compared with Wi-Fi connection, what are the advantages of DJI OM 5's Bluetooth connection option?
Connecting via Bluetooth is faster than connecting via Wi-Fi. Devices using Bluetooth will link automatically once they have been paired. Connecting via Bluetooth also saves energy compared to connecting via Wi-Fi.
After DJI OM 5 is connected successfully via Bluetooth, what does the status indicator look like?
After OM 5 is connected successfully via Bluetooth, the status indicator turns green. If the connection stops, the indicator turns yellow.
Users can also check the Bluetooth connection status in real time through the DJI Mimo app.
How do I forget the connected devices when using DJI OM 5?
There are two ways to forget the connected devices:
1. Forget the connected devices in the Bluetooth settings of your mobile phone;
2. Press and hold the shutter button, trigger, and switch button simultaneously for one second to forget the connected devices.

Accessories

What is the size of the mounting hole at the bottom of the gimbal?
DJI OM 5 is designed with a 1/4"- 20 UNC port at the handle bottom, which is compatible with most tripods on the market.
Is DJI OM 5 compatible with the DJI OM 4 Grip Tripod?
Yes.
Can DJI OM 5 be stored in the Osmo Carrying Case?
Yes.
How many brightness levels does the DJI OM Fill Light Phone Clamp support? 
The DJI OM Fill Light Phone Clamp support three brightness levels: high, mid, and low.
How many color temperature options does the DJI OM Fill Light Phone Clamp support?
The DJI OM Fill Light Phone Clamp support three color temperature options: warm (2500 - 2900K), mixed (3300 - 3700K), and cold (4800 - 5200K).
What is the battery capacity of the DJI OM Fill Light Phone Clamp?
296 mah.
What is the magnetic force of the DJI OM Fill Light Phone Clamp?
The magnetic force of the DJI OM Fill Light Phone Clamp is the same as that of the Magnetic Phone Clamp 2, which is 50 Newtons, approximately the weight of two 2-liter soda bottles. This is more than enough strength to keep smartphones attached securely. 

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