FAQ
- Basic Product Details
- What is the DJI Education Hub?DJI Education is a new integrated solution for artificial intelligence and innovation education from DJI Education. This platform includes:
1. A curriculum that encompasses the core elements of robotics education ––“Teaching, Learning, Practice, Exam & Evaluation”, with deep integration with DJI’s robotics products.
2. Offers extensive resources with a dual Scratch and Python programming system;
3. Includes a robot rating system and the DJI Robotics Simulator.
5. Comes in web and desktops versions.
Note: Python programming features will be made available through subsequent updates. - What is the DJI Robotics Simulator?The DJI Robotics Simulator is a programming simulation software that simulates robotic motion and usage scenarios on a computer using a 3D physics engine, which makes program debugging easier for teachers and students.
- What is the DJI Rogram Editor?DJI Rogram is Scratch and Python programming* platform for Robomaster Education robots. *Python programming features will be made available through subsequent updates.
- How do I purchase a course package on DJI Education Hub. How long is the course package valid for?
Fill in thePurchase Form,or contact your local distributor for pricing information.
The redemption code for course packages is valid for 180 days, and they can be used indefinitely after activation. - What are the differences between the Trial, Advanced, and Professional versions of the DJI Education Platform?Please refer to Official Pricing or Help Documentation.
- ow many classes can a student account be enrolled in at one time?Student accounts can only be enrolled in one class at a time.
- How many classes can be created on a teacher account? How many students are allowed in a class?There is no limit on the number of classes a teacher can create. The maximum number of students allowed in a class depends on the limit allocated by the teacher using the Innovation Space.
- What are the differences between the desktop and web versions of DJI Education Hub?The web version includes teaching modules like class preparation, instruction, exams, and grading, as well as programming practice and an interface for running programs with physical robots. The desktop version includes the same functions available for the web version. It also adds the DJI Robotics Simulator, Robomaster Youth Tournament platform, and features for Robomaster Assistant, including activation support and downloading and managing updates.
- Does DJI Rogram support Python 3.0?No. DJI Rogram does not support Python 3.0.
- Does the DJI Education Hub support DJI Tello?DJI Education Hub supports Scratch programming for individual RoboMaster TT and Tello EDU products, but not for Tello (standard version) or drone swarm programming.
- Product Activation
- How do I purchase and activate the Advanced version of DJI Education Hub?1.Click on theproduct page for DJI Education Hub on the DJI Store website.
2.Select the license duration you would like to purchase and add it to your shopping cart.
3.Go to Checkout and complete payment.
4.An activation code will be sent to you via SMS or email.
Refer to the relevantHelp Documentation - ow do I purchase and activate the Professional version of DJI Education Hub?1. Go to the Contact DJI Support page on the DJI official website.
2. Fill in the required details and click Submit.
3. The DJI sales team will contact you within 10 working days.
4.Refer to the relevant Help Documentation. - My DJI Education Hub course code has already been used. Can I change and bind it to a different account?Course codes cannot be changed to a different account after use. Please make sure you use and bind your code to the correct desired account.
- Is access to the DJI Education Platform restricted based on the account or computer being used?Access is restricted to the user’s individual account, not by the computer being used.
- Product Usage
- How do I purchase and activate the Advanced version of DJI Education Hub?You can view classes you have completed but not classes you have dropped.
- What robots are supported by DJI Robotics Simulator?The full version supports the RoboMaster S1, RoboMaster EP Standard, and Robomaster EP Engineer robots.
- What modules are supported by DJI Robotics Simulator?Supported simulator modules include Basic Skills, Robomaster Youth Tournament, Fun with AI – Drive in Traffic, and Fun with AI – Disaster Rescue.
- What should I do if DJI Robotics Simulator is experiencing lag?1. Enter the module selection page of DJI Robotics Simulator, and click the Settings icon on the top left corner. Click Image Quality, and select Medium or Low.
2. After entering a simulation scenario, drag your cursor over the Robot icon on the bottom left corner, and select Disable Video Transmission. - What should I do if a program starts running automatically when I am exporting it from DJI Rogram?This issue is caused by your browser’s settings. Go to Settings on your browser and disable the function for automatically running files after download.
Using Chrome as an example, enter chrome://settings/downloads in the URL field, ans then click the Disable button to the right of the setting “Run files of a specific type after download”. - Can DJI Rogram be used to conver Scratch programs to Python programs and vice versa?Currently, the DJI Rogram Editor does not support Python programs or converting Scratch code to Python and vice versa.
- Configuration Standards
- What are the minimum computer configuration requirements for DJI Robotics Simulator?Notebook PC:
CPU: Intel®️ Core™️ i5 7200U (7th Gen Mobile 3.1GHz 2C/4T) and above
RAM: 4GB
Graphics Card: Intel®️ HD Graphics 620 (Core graphics card)
Operating System: Windows 10 64-bit or Windows 7 64-bit
Desktop PC:
CPU: Intel®️ Core™️ i3 4360 (4th Gen Desktop 3.7 GHz 2C/4T) and above
RAM: 4GB
Graphics Card: Intel®️ HD Graphics 4600 (Core graphics card)
Operating System: Windows 10 64-bit or Windows 7 64-bit - Which browsers are recommended for running DJI Education HUB?Using Google Chrome v.77.0. or later is recommended.
- Can DJI Education HUB be used on a tablet?DJI Education Hub’s functionality is limited when accessed through a tablet-based browser. We recommend using DJI Education Hub desktop version on a desktop or laptop computer.