FAQ

System

LiDAR

System: How can I determine if the Hand Unit and Focus Pro Motor have been successfully linked?
You can determine whether the Hand Unit and Motor have been successfully linked by observing the status indicator on both devices. A yellow light indicates linking is in progress; a red light indicates linking has failed; a green light indicates linking has succeeded.; How do I update the firmware of the DJI Focus Pro Grip, Hand Unit, LiDAR, and Motor?
You can update the firmware of the LiDAR by connecting it to a computer and using DJI Assistant 2 (Ronin Series).
You can update the Grip or Hand Unit by connecting it to a smartphone and using the DJI Ronin app.
For the Motor, connect it to the Grip or Hand Unit first, then update the firmware via the Grip or Hand Unit and the DJI Ronin app.; After the DJI Focus Pro Grip, LiDAR, and Motor have been properly installed, if I replace the Motor, do I need to recalibrate the lens?
Yes.; ‌What is the priority for focus control when using the DJI Focus Pro Hand Unit, Motor, LiDAR, and Grip simultaneously?
The Hand Unit has the highest priority for focus control. When the Hand Unit is powered on, the Motor will prioritize commands from the Hand Unit first.; What should I do if the camera view is still not clear after calibrating the lens?
Make sure that the installation distance and the flange distance are correctly adjusted and then recalibrate the lens.
LiDAR: What does installation distance mean?
Installation distance refers to the distance between the image sensor plane of the camera and the glass surface of the LiDAR.; How do I measure the installation distance for the LiDAR?
Use the scale on the focus card to measure the distance from the image sensor plane of the camera to the glass surface of the LiDAR.; What are the differences in the LiDAR's focus distance and the camera view's equivalent focal length in 1x and 2x modes?
In 1x mode, the focus distance ranges from 0.5 meters to 10 meters with an equivalent focal length of 30 millimeters.
With the 2x zoom display function enabled, the focus distance ranges from 0.5 meters to 20 meters.; Why does my LiDAR only focus up to 10 meters at the furthest? How can I achieve a distance of 20 meters?
By default, in 1x mode, the LiDAR's ToF sensor operates within a 10-meter sensing range. To extend to a 20-meter focus distance, you can tap the + icon on the Grip's screen to enable 2x zoom display.; What is the difference between the DJI Focus Pro LiDAR and the DJI LiDAR Range Finder (RS)?
The DJI Focus Pro LiDAR features a longer sensing range, more ranging points, and more intelligent subject recognition capabilities, resulting in an improved focusing experience.; What are the usage conditions for the LiDAR?
It should be used for diffusely reflective, large, and high-reflectivity objects (reflectivity > 10%). It is not suitable for directly focusing on glass surfaces or for use in heavy smoke or foggy conditions.; How do I install the LiDAR on the 1/4" screw hole of a cage?
First, use a flathead screwdriver to remove the 1/4" screw from the LiDAR mounting plate. Then, remove the cold shoe plate and attach the LiDAR to the screw hole on the cage using the 1/4" screw. Additionally, for the convenience of the users, the 1/4" screw on the LiDAR mounting plate is not fixed with threadlocker. If you notice any looseness during use, you can tighten the screw with a flathead screwdriver.; What should I do if the LiDAR's close-range focusing is inaccurate within the lens's supported minimum focusing distance?
It is recommended to use the manual calibration method. Calibrate at a distance of 0.5 meters at the first calibration point (0.5 to 1.5 meters). This allows for more accurate close-range focusing.; How can I calibrate to make long-distance focusing more accurate?
It is recommended to use the two-point calibration method. Calibrate at a distance of 5 meters at the second calibration point (4 to 5 meters). This allows for more accurate long-distance focusing.
Grip: In Wide mode, what does each color of the intelligent recognition box represent?
‌1. A white box indicates a subject that has been recognized and is being continuously focused on.
‌2. A gray box indicates a subject that has been recognized but is not being focused on.
‌3. A yellow box indicates a subject that has been recognized and is being locked onto for focus.
4. A red box indicates a subject that is about to lose its tracking status.; How do I use the Grip to control camera recording via Bluetooth?
Enable the Bluetooth function on both the camera and the Grip, and then tap to link them. Once the linking is successful, the Grip can be used to control camera recording. For more compatibility information, click Camera & Lens Compatibility in the navigation bar of the product page on the official DJI website.; Does the Grip support power supply from other batteries?
The Grip only supports power supply from the BG21 Battery Grip, which is interchangeable with the battery grips for DJI RS 3 and DJI RS 4.; What is the function of the USB-C port on the right side of the Grip's screen?
The USB-C port on the right side of the Grip's screen is a camera control port, which can be used to control the camera shutter.; How do I use the Grip to calibrate the Focus Pro Motor?
By pressing the trigger and M button simultaneously, you can quickly calibrate the Motor.; Is it necessary to install a cage on the camera before mounting the Grip?
Most cameras require the installation of a cage before mounting the Grip.; In AF mode, how do I switch the autofocus subject via the Grip?
In multi-person scenes, you can switch the autofocus subject by rotating the front dial on the Grip.; In AMF mode, is it possible to switch the autofocus subject via the Grip?
Switching subjects is not supported in AMF mode.
Hand Unit: What are the battery specifications required for the Hand Unit?
The Hand Unit utilizes the NP-F550 battery model commonly available on the market. The dimensions should be 71×38.6×21.1 mm (L×W×H). Make sure to purchase batteries according to these specified dimensions.; What should I do if the battery in the Hand Unit is difficult to remove or cannot be removed?
‌Due to significant differences in NP-F550 battery specifications on the market, if you encounter a situation where a battery is difficult to remove or cannot be removed, try gently tapping the Hand Unit to dislodge the battery.; ‌‌How do I use the Hand Unit to control camera recording via Bluetooth?
On the touchscreen home page, swipe down to access the settings interface, select Bluetooth, and tap to pair with a camera that has Bluetooth enabled. Once paired, you can control camera recording through the Hand Unit. For more compatibility information, click Camera & Lens Compatibility in the navigation bar of the product page on the official DJI website.; How can I quickly adjust the damping of the Hand Unit?
Press and hold the trigger to enter damping adjustment on the Hand Unit, then rotate the focus knob to adjust the damping intensity.; Why does the Hand Unit spring back to a specific position after the damping adjustment is completed?
When you press and hold the trigger to adjust the damping, the Hand Unit automatically stores its last set focus position. After the adjustment is completed, the Hand Unit will automatically revert to this memorized focus position.; How do I link the Hand Unit with the Focus Pro Motor?
Press and hold the M button on the Hand Unit to start linking, or go to the touchscreen settings interface and select Link Motor to enter linking mode. You can also press and hold the function button on the Motor to trigger the linking process.; How do I use the Hand Unit to calibrate the Focus Pro Motor?
By pressing the trigger and M button simultaneously, you can quickly calibrate the Motor.; What is the radio frequency (RF) band of the Hand Unit? Will it be interfered with by RF devices such as video transmission systems?
‌The Hand Unit operates in the 2.4GHz RF band and there is a possibility that it could be interfered with by other 2.4GHz devices.
If you use it with the DJI High-Bright Remote Monitor, make sure to set the monitor's RF band to 5.8GHz/DFS to minimize the chances of interference.; How do I set and clear A/B points?
Press the A/B button once to ‌set point A, and then rotate the focus knob to a desired distance and press the A/B button again to set point B. To clear the A/B points, press the A/B button again.; What is the function of the trigger on the back of the Hand Unit?
1. Pressing and holding the trigger allows for rapid adjustment of the Hand Unit's damping.
2. When using the LiDAR for focus assistance, the trigger can be used to lock onto the focus subject.; What is the function of the electronic contact pad on the top of the Hand Unit?
The electronic contact pad allows connection to the DJI High-Bright Remote Monitor via the DJI High-Bright Remote Monitor Holder.; What are the battery discharge requirements for the Hand Unit?
To ensure the Hand Unit operates properly, it is recommended that the batteries used should be capable of a discharge current greater than 2.5 A and maintain a voltage of no less than 6.3 V in an ambient temperature range of -20° to 45° C (-4° to 113° F).
Focus Motor: Does the Focus Pro Motor support reverse rotation? How can I set it?
‌The Motor supports reverse rotation, which can be set via the touchscreen on either the Grip or Hand Unit.
‌Grip:
Swipe up from the bottom of the touchscreen home page to enter the settings interface of the Grip. Enable the Reverse Dial function, and the rotation direction of the Motor will be reversed accordingly.
‌Hand Unit:
Swipe down from the top of the touchscreen home page to enter the settings interface. Select Invert Function Buttons Direction to set the reverse control direction for the focus knob, iris slider, and zoom stick.; Does the Focus Pro Motor support third-party power supply?
The Motor is compatible with third-party batteries for power supply, and the voltage range supported is 2S-4S (7.4-14.4 V). It is recommended to use the official D-TAP to USB-C Power Cable to connect to third-party batteries.; What is the purpose of the FIZ stickers?
The FIZ stickers can be applied to different motors to distinguish their functions.; What do the different indicator lights on the Focus Pro Motor indicate?
‌Solid Red: Powered on but not linked.
‌Solid Green: Powered on and successfully linked.
Solid Yellow: In the process of linking.
Flashing Red or Green: Motor range has not been calibrated.; How do you switch between the F, I, and Z channels on the Focus Pro Motor?
Simply press the Motor's function button to switch between the F, I, and Z channels.; Where are the lens calibration files (data) stored?
They are stored in the Focus Pro Motor.
App: What is the flange distance?
The flange distance is the distance between the lens and the camera's image sensor. Since camera mounts vary or adapters of different models may be used, the same lens can have different flange distances. As a result, after calibrating the lens in the DJI Ronin app, it is necessary to adjust the flange distance according to the actual camera view to eliminate focus discrepancies that may arise due to the use of different camera mounts or adapters.; When should the flange distance be adjusted?
‌If the camera view remains unclear after lens calibration, try adjusting the flange distance.
Adjustment Method:
‌1. To adjust the flange distance, it is recommended to use the focus card included in the box as a shooting subject.
2. Observe the clarity of the camera view against the focus card and enter the flange distance adjustment page in the DJI Ronin app. Then, finely adjust by tapping the + or - icon.
3. When the camera view has become clear, it indicates that the flange distance has been properly set.