Support for DJI FlightHub 2

FAQ

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Functions
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Parameters

Which aircrafts and payloads are supported?
Supported Aircrafts: Matrice 300 RTK and Matrice 30 Series.
Supported Payloads: Zenmuse H20, Zenmuse H20T, and Zenmuse H20N.
What is the maximum number of devices that can be connected at the same time?
There is no limit to the number of devices connected, and the operating status of each device can be viewed in real time.
What is the maximum number of livestream channels supported at the same time?
There is no limit to the number of livestreams, and the actual use depends on the downlink bandwidth of the broadcasting end network.
What is the delay in the livestreaming generally?
If the network connection is good, the delay should be less than 1 second.
Does it support simultaneous transmission of M300 dual gimbal image?
Not supported at the moment.
Which brand of cloud server is used?
Amazon Web Services.
How to guarantee data security of users?
1. The access link is provided with multi-layer protection mechanisms, including but not limited to WAF, one-device-one-key and so on, to ensure that the server will not be attacked and to prevent any disclosure of important information.
2. The service hosting is secure, and FlightHub 2 uses Amazon as the cloud computing and storage service provider, which is ISO27001/27017/27018 certified.
3. DJI has strict SOPs for operation and maintenance systems. It closely follows the principle of the least authorization to strictly control permissions, and is ISO27001 certified.
Which protocol is used for data transfer?
It supports http, mqtt and ws, and every link is TLS encrypted to ensure data security.
Which operating systems are supported? Are there any requirements for which browser to use?
Windows, Mac, Android, iOS and other systems are supported. It is recommended to use Chrome, Safari, Edge or Firefox browsers for access.

Functions

What images are displayed on a livestreaming platform?
The images of FPV Camera and current gimbal payload are currently supported.
Is there any sound in the livestreaming?
No sound is provided.
Can livestream videos be saved and downloaded?
Yes, it supports livestream video recording. The recorded data can be viewed and downloaded from the library. The downloaded files are in M3U8 format, video player that support this format is required.
Will the aircraft log be recorded or synchronized? Is the log record viewing function available?
Not supported at the moment.
Is it compatible with DJI accounts?
DJI FlightHub 2 uses the DJI Unified Account, so there is no need to create/activate an additional DJI account.
Can I import and display external map layers into DJI FlightHub 2?
DJI Flighthub 2 support external points, lines, and surfaces to be imported in KML format. The import of other layer information such as TIFF, models, etc. is not supported at the moment.
Can the aircraft motions be controlled or the gimbal angle adjusted?
Not supported at the moment.

Others

Where are the DJI Flighthub 2 cloud servers located?
Flighthub 2 servers are located in Virginia, USA, with additional servers in other locations to be added subsequently according to user demand. For latency-sensitive services such as live video streaming, global server optimization is implemented to significantly reduce network latency.
Is FlightHub 2 an iterative version of DJI FlightHub? What are the differences between these two?
FlightHub 2 is a brand new drone task management platform and is not an iterative version of DJI FlightHub. FlightHub 2 focuses on task monitoring, execution and command. It offers real-time situational awareness and synchronizatino through a cloud platform, while DJI FlightHub focuses more on the statistics and management of drone data.

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