Support for Phantom 3 Advanced

Tutorial Videos

FAQ

Aircraft
Aircraft
Gimbal Camera
Gimbal Camera
Remote Controller
Remote Controller
Video Downlink
Video Downlink
Battery
Battery
Software
Software
Others
Others

Aircraft

1. What are the differences between the Phantom 3 Professional, Phantom 3 Advanced and Phantom 3 Standard?
The biggest difference between Phantom 3 Professional and Advanced is the camera. The Phantom 3 Professional is capable of shooting 4K video at up to 30 frames per second, and the Phantom 3 Advanced is capable of shooting at resolutions up to 2.7K. Both models shoot 12 megapixel photos. Secondly, Phantom 3 Professional’s charger is 100 watts, while the Phantom 3 Advanced’s is only 57 watts. The biggest difference between the Phantom 3 Standard and the other two Phantoms lies in the remote controller. For more information, please visit this link: http://store.dji.com/compare-phantom-3
2. What is the difference between CE and FCC certification? Can I switch between the two?
CE and FCC are two different safety compliance certifications used in different geographical regions. CE certification standards are set by the European Union (EU) for the products they import, while FCC certification standards are set by the United States. They are some differences between the two. For example, CE standards limit flight distance more than FCC standards.
The aircraft will automatically identify which certification is appropriate according to your location, and you cannot switch between them manually.
3. The four motors don’t look level. Is there anything wrong?
No, the motors are curved by design.
4. How do I install the propellers and propeller guards?
To install the propellers, please refer to this video:
https://www.youtube.com/watch?v=EKIjZbpwV0E
To install the propeller guards, please refer to this video:
https://www.youtube.com/watch?v=nPgdso-749g
5. What should I do to prevent my motors from being damaged?
Keep the motors away from dust, moisture, or sand, and have the aircraft repaired in the event of a crash.
6. How can I upgrade the aircraft firmware for the Phantom 3 Professional/Advanced?
For details about how to upgrade the aircraft firmware for the Phantom 3 Professional/Advanced, please watch this tutorial video:
https://www.youtube.com/watch?v=EPuhdZ4l18Q
7. How can I activate the Phantom 3 Professional and Phantom 3 Advanced?
For details about how to activate the Phantom 3 Professional/Advanced, please watch this tutorial video:
https://www.youtube.com/watch?v=WFysbx7-SFg

Gimbal Camera

1. Are the gimbals for the Phantom 3 Professional, Advanced and Standard interchangeable?
The gimbals for the Phantom 3 Professional and Advanced are interchangeable, but please ensure that the firmware of the aircraft stays the same with the firmware of the gimbal. For example, if you have placed a Phantom 3 Professional gimbal onto a Phantom 3 Advanced, then please update your aircraft with the latest Phantom 3 Professional firmware. Since Phantom 3 Standard’s gimbal is designed differently than the Advanced or Professional’s gimbal, Phantom 3 Standard gimbals are not interchangeable.
2. How can I disassemble and assemble the gimbal?
Please refer to link: http://v.youku.com/v_show/id_XMTI0ODc2NzY0OA==.html
3. There are what look like zebra stripes on my live camera feed. Is something wrong with my camera?
These stripes are used to indicate overexposure and can be turned on or off in the app. Under camera settings, press the gear icon, then turn off “Over Exposure Warning”. The stripes will disappear.
4. My 4K videos are not smooth when I play them. Why?
4K videos can only be played on special screens with powerful hardware. Stuttering video means that you may require a more powerful computer to play the files.
5. How can I restore a video file if the drone turns off during recording?
Do not remove the Micro-SD card from the camera. If the SD card has been removed, place it back in the camera. Turn the aircraft on, wait approximately 30 seconds, and the video file is restored.
6. Why can’t I use Metering Mode?
Metering is disabled in Manual Exposure Mode. Set the camera to Auto Exposure Mode.
7. Can I control Exposure Metering manually?
When the aircraft is powered on, the camera is in Center-weighted Metering Mode by default. If you want to use Spot Metering, tap on screen where you would like the shot to be correctly exposed. A yellow box will appear where you tap. To exit Spot Metering Mode, click yellow cross at the top right corner of the box. Exposure Metering cannot be used in Manual Mode.
8. What are the differences between ND filters and UV filters?
UV filters are used to filter out ultraviolet (UV) light to protect the camera from dust. ND (Neutral Density) are used for daylight shooting. They help reduce all wavelengths, or colors, of light equally, resulting in no changes in hue or color rendition. ND filters can help prevent over-exposure or jello effect in your footage.

Remote Controller

1. Does the Phantom 3 support dual controller operation?
No, only one remote controller can be used to control both the aircraft and the gimbal tilt at the same time.
2. What does the “P, A, F” switch on the remote controller do?
This switch, called the Flight Mode Switch, allows you to toggle different 3 different flight modes:
1. In P-mode, or Positioning Mode, both GPS and the Vision Positioning System are active, and your Phantom 3 will attempt to stabilize using both.
2. In A-mode, or Attitude mode, the aircraft does not use GPS or the Vision Positioning System. Only the barometer is used for stabilization. The aircraft can still return to the Home Point as long as a sufficient GPS signal is available.
3. In F-mode, or Function mode, activates Intelligent Orientation Control (IOC) functionality. Please refer to the IOC section in the Appendix of the User Manual for more details.
3. Why can’t I stretch the mobile device holder on my new remote controller?
There’s a thin transparent film on the device holder. Tear it off before usage.
4. How do I upgrade the firmware for my remote controller?
If the Remote Controller firmware version is lower than 1.3.20, update it to 1.3.20 using the USB interface (use either a USB flashdisk or USB SD card reader). If the Remote Controller firmware version is higher than 1.3.20, connect the app to upgrade.
5. How long does it take to charge a Phantom 3 remote controller?
It takes 2.5-3 hours to charge a remote controller Phantom 3 Professional or Advanced controller, and 4.5-5 hours to discharge them (while they’re connected with a mobile device). It takes longer if there’s no mobile device connected. Charging time for Phantom 3 Standard’s remote controller depends on which charger you’re using. If you use a 1.5A charger, then it takes about 2.5 hours for a controller to be fully charged. Otherwise, charge time differs according to the charge current. There are 500mA, 1A, 1.5A, 2.1A mobile device chargers on the market
6. Can I charge my Remote Controller and Intelligent Flight Battery at the same time?
While the Remote Controller charger and Intelligent Flight Battery charger have been integrated into one unit for your convenience, it is recommended to only charge one item at a time. We recommend that you never charge both items at the same time using the same charger.
7. How can I upgrade the remote controller firmware for the Phantom 3 Professional and Phantom 3 Advanced?
For details about how to upgrade the remote controller firmware for the Phantom 3 Professional/Advanced, please watch this tutorial video:
https://www.youtube.com/watch?v=PfWixVdZkbc

Video Downlink

1. My attainable flight distance is less that it should be. How can I fix this?
Test the device at an open area with less interference. Do not fly in urban areas. Note that WiFi signals may interfere with the aircraft.
Keep an eye on the direction of antennas. The remote controller antennas should be positioned parallel to and facing towards the aircraft. For more details, please refer to this video: https://www.youtube.com/watch?v=P7M9JtfVwQE
For iOS, turn on Hardware Decoding, or try other mobile devices. Upgrade the DJI GO app and the aircraft firmware to their latest versions. Also, try switching channels manually in Image Transmission Settings.
If the issue cannot be fixed, take a screenshot of Image Transmission Settings page in the app and sent it DJI Support.
2. There is a green screen in image transmission, or image transmission is obstructed. Why?
Try other mobile devices (If you’re using an Android device, try an iOS device). Check if the mobile device does not work or the aircraft is malfunctioning. For iOS, turn on Hardware Decoding.
Move to a different environment free from interference. Try to switch between channels Image Transmission Settings manually.
If the issue cannot be fixed, remove and reinsert the cables between the gimbal and the aircraft.
If the issue still occurs, please contact DJI Support.
3. What is the maximum flight altitude and distance of the Phantom 3?
The Phantom 3 series can reach altitudes of up to 500m. The remote controller is CE compliant by default. The signal transmission distance will vary depending on environmental conditions. For CE, the maximum attainable distance is 3500m away from the pilot when unobstructed in an environment and no interference, but for FCC, it can reach up to 5000m.

Battery

1. What is the Phantom 3’s flight time?
Flight times will vary depending on environmental conditions and usage patterns, but the Intelligent Flight Battery is designed to provide up to 23 minutes of uninterrupted flight time when fully charged for the Phantom 3 Professional and Advanced. For the Phantom 3 Standard, it is 25 minutes.
2. Even though I have never used the battery, the number of Times Charged displayed in the DJI Go app is not zero. Why?
Every battery is tested before delivery. The battery is safe to use.
3. How long does it take to charge a battery?
It takes 67 minutes to charge a battery with the Phantom 3 Professional charger (100W) and 96 minutes with a Phantom 3 Advanced charger (50W).
4. Why is my battery not charging?
To identify the problem, please refer to Battery Level LEDs in the User Manual. If your battery is blinking abnormally, please contact DJI technical support for help.
5. How should I store my battery?
For instructions on battery maintenance, please refer to the Intelligent Flight Battery Safety Guidelines on DJI’s official website:
http://download.dji-innovations.com/downloads/phantom_3/en/Intelligent_Flight_Battery_Safety_Guidelines_en.pdf
6. Do I need to charge and discharge my battery completely each time I fly?
The app will tell you when the battery needs to be fully charged and discharged. There is no need to do this every flight.
7. How should I store my battery if I won’t use it for several months?
During long-term storage, charge your battery at least every three month to prevent over discharging. Also, please make sure the battery is above 50% before you store it.

Software

1. What mobile devices are compatible with the DJI GO app?
The following devices are recommended:
IOS: iPhone 5s, iPhone 6, iPhone 6 Plus, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, and iPad mini 3 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, and iPhone 6 Plus.
Android: Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, SONY Z3 EXPERIA.
Support for additional Android devices will become available as testing and development continues.
2. My Android mobile device is above OS version 4.1.2, but I cannot install the DJI GO app. Why?
The basic standard to use an Android mobile device is that the operating system version should be above 4.1.2, but this doesn’t mean all devices above this version are compatible. The phone’s hardware might not meet the requirements to run the app. Please use mobile devices on the recommended list.
3. I don’t know how to use the editor on your DJI GO app, do you have a tutorial video?
Please refer to the link below:
https://www.youtube.com/watch?v=7TD6Bwjippw
4. Why can’t I store the photos I took in my Library?
Please turn on your aircraft within 24 hours of landing your aircraft and connect your mobile device with your remote controller, then launch your DJI GO app Editor, and the photos will be stored automatically.
5. How do I use the flight simulator?
First, turn on both your aircraft and remote controller then connect your mobile device with your remote controller. Then launch your DJI GO app, tap the hat icon on the top right corner, and you’ll be able to access the flight simulator.
After you have finished practicing in the simulator, you can exit by tapping the home icon in the top left. If it’s stuck, close the app and turn off both your aircraft and remote controller. Wait 30 seconds and then launch your app, turn on your aircraft and controller again, and you can exit the simulator.
6. How do I check the firmware version of my aircraft and remote controller?
Turn on your aircraft and remote controller and connect your mobile device with your remote controller. Launch your DJI GO app, enter the Camera, and tap the icon in the top right corner. Tap “About” and you’ll see the firmware versions. If either displays as N/A, wait a few seconds for your app to sync the data from the flight controller.
7. I don’t know how to use your app, do you have any instructions?
First, please read the User Manual carefully.
You can also refer to the tutorial videos linked below:
http://www.dji.com/product/phantom-3/video
8. My app says “Disconnected”. How can I fix this?
1. Please make sure your mobile device is on the recommended list.
2. For Android devices, please make sure you have turned on USB debugging, and for Samsung devices, you also need to turn on Media (MTP) or Camera (PTP).
3. Check if your cable is working. If not, please change the cable.
4. Check if the USB port is working. Try a different mobile device to confirm the issue.
5. Check if the app is working. If not, please uninstall the current app and install again.
If the issue cannot be fixed, contact DJI Support.

Others

1. How do I upgrade my aircraft’s firmware?
Please refer to video linked below:
Tutorial Video: https://www.youtube.com/watch?v=EPuhdZ4l18Q
2. I have upgraded my firmware successfully, but the app still asks me to upgrade the camera and battery. How can I fix this?
Please double check you are on the latest firmware.
If so, please uninstall the app and install it again.
If the issue cannot be fixed, send the update log to DJI Support for analysis.
3. What kind of SD cards are supported by the Phantom 3?
In theory, Phantom 3 supports Micro-SD cards with Class 10 grade or above and write speeds above 60 Mbps. Normally average max. write speed or read speed will be indicated.
However, it is recommended to only use the SD cards listed below. These SD cards have been tested to ensure compatibility with the DJI Phantom 3. Customers can purchase other SD cards, but their compatibility and stability are not guaranteed. The compatibility of the following SD cards have been tested and therefore are suggested:
1. Lexar 633X Class10 16GB MicroSDHC UHS-I SD card.
2. Panasonic 16GB MicroSDHC UHS-3 SD card.
3. Sandisk Extreme 16GB MicroSDHC UHS-3 SD card.
4. Lexar 633X Class10 64GB MicroSDXC UHS-3 SD card (This is used guaranteed to be compatible with the Phantom 4. We will continue to add it to other products’ compatibility list once it passes compatibility test.)
Note:
1. MBps indicates how many megabytes can be written per second (B = byte).
2. Mbps indicates how many megabits can be written per second (b = bit).
3. 1 MBps = 8 Mbps (1 byte = 8 bits)
4. How much video be recorded on my SD card?
1. When shooting in 4K or 1080p at 60fps with a data rate 60 Mbps, the recording time for a 16 GB SD card is about 36 minutes.
2. When shooting in 2.7 and with a data rate of 45 Mbps, recording time for a 16 GB SD card is about 48 minutes.
3. When shooting in 1080p at 50, 48, or 30fps with a data rate of 40 Mbps, the recording time for a 16 GB SD card is about 52 minutes.
4. When shooting in 720p or 1080p at 25 or 24fps with a data rate of 25 Mbps, the recording time for a 16 GB SD card is about 84 minutes.
5. Where can I read about the Phantom 3’s warranty policy?
Please refer to this link: >br/> http://www.dji.com/service/policy

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