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DJI Care Pro is specially created to provide comprehensive protection for high-end DJI imaging equipment, allowing you to use with peace of mind.
DJI Care Pro provides the following tailor-made and comprehensive services:
| Service Details | Supported Product | 1-Year Plan | 2-Year Plan |
|---|---|---|---|
|
Product Accidental Damage (hereinafter “Unlimited Number of Free Repairs”)
For accidental damage to DJI products during their normal use within the coverage period of DJI Care Pro, you are entitled to free repair services to the extent of the coverage in the form of reduction of the coverage limit. The repair and labor costs incurred within the coverage limit* will be borne by DJI. |
DJI Ronin 4D, DJI Inspire 3 |
Unlimited within the coverage limit |
Unlimited within the coverage limit |
| Battery Replacement Within the service period of DJI Care Pro, for any damage to the battery in the DJI Inspire 3 package during normal operation, free battery replacement is provided by DJI, provided that the aircraft and battery in the package are returned to an official DJI authorized service center within the validity period of this Agreement. |
DJI Inspire 3 | Two free replacements for new batteries each year | Four free replacements for new batteries in two years |
|
Flyaway Coverage An additional flyaway service fee is required. |
DJI Inspire 3 | One Flyaway replacement per year | One Flyaway replacement per year |
|
Factory Maintenance Please click here to see the maintenance service list. |
DJI Ronin 4D and DJI Inspire 3 | One Factory Maintenance per year | Two Factory Maintenance services in two years |
|
Service Extension Rewards *DJI Ronin 4D: Please click here to see the specific rules. |
DJI Ronin 4D, DJI Inspire 3 | Extended to two years; Extended to three years (EU and UK) |
Extended to three years |
|
Extended Warranty Period
Extend the official warranty period for coverage parts. Free repair service is provided by DJI If the covered parts are malfunctioning due to a non-user error while under warranty. |
DJI Inspire 3 | Already covered by the 1-Year official warranty period; No additional extension | Extended to two years |
DJI's official warranty refers to the free repair services provided by DJI when an issue due to non-user error occurs during the warranty period. Users who purchase DJI products are entitled to this service where applicable.
DJI Care Pro means that you may have free repair services within the scope of your service by deducting the amount required for any accidental damage to the equipment during normal use, and that you are also entitled to the free battery replacement, flyaway coverage, factory maintenance, and service extension rewards.
If you purchase DJI Care Pro and the product is repaired due to non-user error or manufacturing defect during the warranty period, your DJI Care Pro quota will not be deducted for this repair.
DJI Care Pro can be bound to your DJI product when it meets one of the following criteria:
· Brand new and un-activated product;
· Handheld device activated within the last 30 days;
· Aircraft activated within 48 hours;
If the product does not meet the above conditions, you can apply for video verification or contact DJI Support and send the product back . DJI Care Pro can be purchased within 72 hours after the verification is passed and you receive a purchasing notice.
The validity period of services except Service Extension Rewards provided by DJI Care Pro (1-Year Plan) for drones shall be valid for 12 months, starting from 00:00 on the date stated in the service agreement. The validity period of the Service Extension Rewards service will be calculated from the expiration of the validity period of DJI Care Pro, and the validity period is 12 months (In Europe and UK, the validity period of the Service Extension Rewards service will be calculated from the expiration of the official warranty period).
The validity period of services except Service Extension Rewards and Extended Warranty Period services provided by DJI Care Pro (2-Year Plan) for drones and DJI Care Pro for handheld products shall be valid for 24 months, starting from 00:00 on the date stated in the service agreement. The validity period of the Extended Warranty Period service will be calculated from the expiration of the official warranty period and invalid at the same time as the other services, and the validity period is 12 months. The validity period of the Service Extension Rewards service will be calculated from the expiration of the validity period of DJI Care Pro, and the validity period is 12 months.
The date stated in the service agreement depends on the purchase and binding method of DJI Care Pro:
· When DJI Care Pro is purchased together with a DJI product on DJI Store, the date stated in the service agreement will be the activation date of the product.
· The date stated in the service agreement is the day of purchase when DJI Care Pro is purchased separately on DJI Online Store.
· The date stated in the service agreement is the day of binding when DJI Care Pro is bound through the DJI Care Pro activation code.
The aforementioned services cannot be used outside the validity period. Damage or an accident to the product within the service coverage that occurs outside the validity period is not covered by DJI Care Pro.
After using the services provided by DJI Care Pro, if the serial number of the product changes, the product will automatically be bound to DJI Care Pro of the original product and inherit the validity period of each service and the official warranty period of the original product.
DJI Ronin 4D series: Main body, gimbal and camera, base plate, LiDAR Range Finder, hand grips (with extended control sticks), High-Bright Main Monitor, TB50 Battery Mount, TB50 Intelligent Battery, PROSSD 1TB*, and PROSSD Mount;*
* The PROSSD 1TB and PROSSD Mount are only covered by the Free Repair within Coverage Limit service for the DJI Ronin 4D-8K combo. If you have purchased the DJI Ronin 4D-6K combo, the Free Repair within Coverage Limit service will not cover the PROSSD 1TB or PROSSD Mount since these components are not included with your product.
DJI Inspire 3: Inspire 3 Aircraft, Zenmuse X9-8K Air Gimbal Camera, RC Plus (Inspire 3), ROSSD 1TB, Inspire 3 Foldable Quick-Release Propellers (Pair), and Inspire 3 Gimbal Rubber Dampers.
The coverage limit, that is, the amount as set out in the Service Agreement you received, shall prevail. Please click here to see the specific rules.
In any case, the repair costs borne by DJI Care Pro shall not exceed the coverage limit as set out in your Service Agreement . The proportion of repair costs in excess of the coverage limit shall be borne by you.
For DJI Ronin 4D, you may use the free repair services at any officially authorized DJI Care Pro service center globally. The governing rules and the service terms and conditions are subject to the country or region in which you apply for DJI Care Pro.
For DJI Inspire 3, DJI Care Pro is only available in the countries or regions selected at the time of purchasing DJI Care Pro.
The DJI Care Pro flyaway coverage service supports Inspire 3 only.
If the above product flies away, you can obtain a functional product from DJI after completing the flyaway service process.
For more details, refer to the flyway service process in the Terms of Service.
To make sure that your aircraft can use the flyaway coverage service, the DJI account needs to be bound with the aircraft, and the remote controller bound with the aircraft.
Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.
If a flyaway occurs, only the owner of the bound account can apply for the flyaway coverage service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.
Therefore, in order to use the flyaway coverage service on your products, please be sure to go to [Profile] - [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.
For the aircraft that is not associated or bound or either association or binding is cancelled once done, you will not be able to apply for relevant flyaway coverage services.