DJI Care Pro

DJI Care Pro is specially created to provide comprehensive protection for high-end DJI imaging equipment, allowing you to use with peace of mind.

DJI Care Pro provides the following tailor-made and comprehensive services:

Service Details Supported Product 1-Year Plan 2-Year Plan

Product Accidental Damage (hereinafter “Unlimited Number of Free Repairs”)


For accidental damage to DJI products during their normal use within the coverage period of DJI Care Pro, you are entitled to free repair services to the extent of the coverage in the form of reduction of the coverage limit. The repair and labor costs incurred within the coverage limit* will be borne by DJI.

DJI Ronin 4D, DJI Inspire 3

Unlimited within the coverage limit                                     

Unlimited within the coverage limit 
Battery Replacement

Within the service period of DJI Care Pro, for any damage to the battery in the DJI Inspire 3 package during normal operation, free battery replacement is provided by DJI, provided that the aircraft and battery in the package are returned to an official DJI authorized service center within the validity period of this Agreement.
DJI Inspire 3 Two free replacements for new batteries each year Four free replacements for new batteries in two years

Flyaway Coverage

If a flyaway incident for your DJI product occurs due to accidents within the covered period, you may obtain a well-functioning product from DJI after going through the flyaway service procedure.

An additional flyaway service fee is required.

DJI Inspire 3 One Flyaway replacement in one year Two Flyaway replacements in two years

Factory Maintenance

During the coverage period, you can enjoy free factory maintenance service, including: basic inspection, upgrade calibration, deep cleaning and replacement of wearing parts, and provision of official maintenance report.

Please click here to see the maintenance service list.

DJI Ronin 4D, DJI Inspire 3 One Factory Maintenance per year Two Factory Maintenance services in two years

Official Warranty


Free repair service is provided by DJI if the covered parts are malfunctioning due to non-user error while DJI Care Refresh is within the validity period. 
Please refer to the Terms of Service for specific coverage parts.

DJI Ronin 4D, DJI Inspire 3 Covered parts are eligible for official warranty when 1-Year Plan is within the validity period. Covered parts are eligible for official warranty when 2-Year Plan is within the validity period.


* Rewards for Safe Use provided for first purchase: If the DJI product has not used a replacement service during the term of validity of DJI Care Refresh purchased for the first time, an additional 1-year extended warranty service will be provided for your product after the current DJI Care Refresh expires.

At the moment, DJI Care Pro is only available to customers in the U.S., Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea and Mainland China.
You can check whether DJI Care Pro is available in your country on the DJI Online Store.To ensure that you can enjoy the services normally, DJI Care Pro and the corresponding product must be purchased from the same country or region.

① First Purchase: The service plan can be purchased if the product meets one of the following criteria  
      · Brand new and un-activated product;
      · Aircraft or gimbal product activated within 48 hours;
      · Handheld product activated within the last 30 days;
② Renewal: Renew the service plan if meeting all the criteria:  
      · DJI Care Pro is purchased and one of the following criteria is met:  
          -DJI Ronin 4D 4-Axis Cinema Camera 6K/8K Combo: Renew DJI Care Pro (2-Year Plan) once.  
          -DJI Inspire 3:
             If DJI Care Pro (1-Year Plan) is purchased at the first time, DJI Care Pro (1-Year Plan) can be renewed up to three times.    
             If DJI Care Pro (2-Year Plan) is purchased at the first time, DJI Care Pro (1-Year Plan) can be renewed up to twice.  
      · DJI Care Pro purchased has not yet expired or expired within 15 days.

If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchasing notice.

1. Purchase DJI products with DJI Care Pro together at DJI Online Store;

2. Go to DJI Online Store - Service - DJI Care Pro and input the serial number of your product to purchase DJI Care Pro.

3. Go to an official flagship store or an authorized store to purchase a DJI Care Pro activation code. After purchasing, please follow the instructions to bind DJI Care Pro.

DJI Ronin 4D series: Main body, gimbal and camera, base plate, LiDAR Range Finder, hand grips (with extended control sticks), High-Bright Main Monitor, TB50 Battery Mount, TB50 Intelligent Battery, PROSSD 1TB*, and PROSSD Mount;*

* The PROSSD 1TB and PROSSD Mount are only covered by the Free Repair within Coverage Limit service for the DJI Ronin 4D-8K combo. If you have purchased the DJI Ronin 4D-6K combo, the Free Repair within Coverage Limit service will not cover the PROSSD 1TB or PROSSD Mount since these components are not included with your product.


DJI Inspire 3: Inspire 3 Aircraft, Zenmuse X9-8K Air Gimbal Camera, RC Plus (Inspire 3), ROSSD 1TB, Inspire 3 Foldable Quick-Release Propellers (Pair), and Inspire 3 Gimbal Rubber Dampers.

The coverage limit, that is, the amount as set out in the Service Agreement you received, shall prevail. Please click here to see the specific rules.

In any case, the repair costs borne by DJI Care Pro shall not exceed the coverage limit as set out in your Service Agreement . The proportion of repair costs in excess of the coverage limit shall be borne by you.

If the serial number changes during repair, it will be updated on the system and this will not have any effect on future services. The coverage period will not be recalculated and will remain subject to your service agreement.

For DJI Ronin 4D, you may use the free repair services at any officially authorized DJI Care Pro service center globally. The governing rules and the service terms and conditions are subject to the country or region in which you apply for DJI Care Pro.

For DJI Inspire 3, DJI Care Pro is only available in the countries or regions selected at the time of purchasing DJI Care Pro.

To make sure that your aircraft can use the flyaway coverage service, the DJI account needs to be bound with the aircraft, and the remote controller bound with the aircraft.

Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.

If a flyaway occurs, only the owner of the bound account can apply for the flyaway coverage service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.

Therefore, in order to use the flyaway coverage service on your products, please be sure to go to [Profile] - [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.
For the aircraft that is not associated or bound or either association or binding is cancelled once done, you will not be able to apply for relevant flyaway coverage services.

If your DJI product is returned in accordance with DJI's official return policy, you may request to exit DJI Care Pro. If your DJI product is not returned, you cannot exit DJI Care Pro separately.
DJI Care Pro cannot be transferred.
The determination rules are based on the country or region where you apply for the DJI Care Pro service.
Supported Product
DJI Ronin 4D 4-Axis Cinema Camera 6K Combo
DJI Ronin 4D 4-Axis Cinema Camera 8K Combo
DJI Inspire 3