Support for Mavic Air

Tutorial Videos

FAQ

Aircraft
Aircraft
Gimbal&Camera
Gimbal&Camera
Remote Controller
Remote Controller
Image Transmission
Image Transmission
Battery
Battery
Propulsion
Propulsion
Software
Software
Vision System
Vision System

Aircraft

1. How many times can the Mavic Air's front and rear arms be folded?
Around 5000 times.
2. Can I fly the Mavic Air without unfolding the front landing gears?
Please unfold the front landing gears before flight, or the remote controller‘s image transmission signal may be affected.
3. What material is the Mavic Air's body made of?
Polycarbonate with high toughness.
4. Where are the Mavic Air's antennas and compass mounted to?
The compass is mounted to the tail of the aircraft and the antennas are mounted to the sides of the front landing gears.
5. Do I have to remove the propellers before transporting the Mavic Air?
No.
6. What is the diagonal size of the Mavic Air?
213 mm.
7. Can I change the Mavic Air upper cover's color?
No. Do not disassemble the aircraft's upper cover by yourself.
8. What are the dimensions of the Mavic Air after the propellers are unfolded?
168x184x64mm (L×W×H).
9. How can I mount and remove the Mavic Air's gimbal protectors?
To mount the gimbal protector, balance the gimbal, align the gimbal protector with the gimbal, push it in, and press it down.
To remove the gimbal protector, pinch its two sides, lift it up, and pull it out.
10. How do I stop the propellers?
The same way as the Mavic Pro.
Push both sticks to the bottom inner or outer corners to stop the motors. (Stop the motors when the aircraft crashes, the flight height cannot be controlled, or the aircraft attitude cannot be controlled.)
11. Why does the data exported by using DJI Assistant 2 contain other module's data, such as the cameras' and gimbals'?
It is to avoid the issue where we may frequently obtain data from users. The flight controller issue does not relate to the flight controller module only. So it is necessary to export all the modules' data.
12. Is the Mavic Air's flight controller the same as that of the Mavic Pro?
No. The Mavic Air uses a new flight controller hardware with a greatly enhanced running speed.

Gimbal&Camera

1. What kind of gimbal does the Mavic Air use?
A three-axis gimbal.
2. What is the maximum controllable range of the Mavic Air's gimbal?
Pitch: -90° to 0° (Default).
90° to 17° (Extended).
3. Does the Mavic Air's gimbal support Portrait Mode?
No.
4. How do I mount and remove the gimbal cover?
To remove the cover, pinch the cover with two fingers, lift it up, and push it out.
To mount the cover, balance the gimbal, align the cover with the gimbal, push it in, and press it down.
5. Can I replace the Mavic Air's gimbal dampers by myself?
No.
6. Can the Mavic Air's camera focus?
No. It is a prime lens.
7. What is the dimension of the Mavic Air's camera sensor?
1/2.3" Sensor.
8. What is the resolution of the photo captured by the Mavic Air's camera?
The maximum resolution is 4056x3040.
9. How long can a single video be when recorded on a 16G SD card?
When recording 4K or 1080p video at 60 fps and 60 Mbps: 36 minutes
When recording 2.7K video at 45 Mbps: 48 minutes
When recording 1080p video at 50/48/30 fps and 40 Mbps: 52 minutes
When recording 720p or 1080p video at 25/24 fps and 25 Mbps: 84 minutes
10. What's the minimum focus distance of the Mavic Air's camera?
The camera cannot focus and the minimum distance between the lens and the focal point is 1 m.
11. Does Mavic Air support Photo in Video(PIV)?
No.

Remote Controller

Can the Mavic Air's remote controller be used with the Spark?
No.
2. How can I link the Mavic Air's remote controller with the aircraft using the buttons on the remote controller?
It is the same as that of the Spark. Power on the aircraft and remote controller, and press the Flight Pause Button, Function Button, and Customizable Button at the same time.
3. Can I turn off or change the beeping tone of the Mavic Air's remote controller?
No.
4. How long can the Mavic Air's remote controller operate?
Around 2.5 hours (tested in an experiment environment). It is for reference only.
5. What's the maximum transmission distance of the Mavic Air's remote controller and the aircraft?
4000 m (FCC).
6. What is the capacity of the Mavic Air's remote controller battery?
2970 mAh.
7. What are the dimensions of the folded Mavic Air's remote controller?
143.9x78.3x61.2 mm
8. What is the operating environment temperature of the Mavic Air's remote controller?
0℃ to 40℃
9. What is the operating frequency of the Mavic Air's remote controller?
2.4-2.4835 GHz and 5.725-5.850 GHz
10. What is the operating voltage of the Mavic Air's remote controller?
1000mA @ 3.7V
11. What are the dimensions of the supported mobile devices?
Thickness: 6.5 to 8.5 mm
Max. Length: 160 mm
12. What are the supported USB ports?
Lightning, Micro USB (Type-B), and USB-C
13. Can Mavic Air’s remote controller charge a mobile device?
The Mavic Air’s remote controller can charge Android mobile devices, but cannot charge iOS mobile devices.

Image Transmission

1. What is the resolution of the image transmission?
720P
2. What's the effective image transmission range?
2.4 GHz: 4000 m (FCC), 2000 m (CE/SRRC/MIC)
5.8 GHz: 4000 m (FCC), 500 m (CE), 2500 m (SRRC)
(Tested in a place free of interference and unobstructed.)
3. What should I do if the Mavic Air's image transmission signal is normal while the image transmission screen is black or white?
This is an overexposure or underexposure effect which happens when the manual exposure mode is enabled. Enter the camera view, tap the exposure settings in the lower right corner, and set the mode to auto exposure.
4. Why can the Mavic Air's Wi-Fi not be found?
If the aircraft has been connected to the remote controller, power on the aircraft, press the Function Button on the aircraft until the aircraft makes "DD" sounds. The aircraft is switched to Wi-Fi control mode. Then the Mavic Air's Wi-Fi can be found.

Battery

1. What is the Mavic Air's Intelligent Flight Battery capacity?
2375 mAh
2. What is the Mavic Air's Intelligent Flight Battery voltage?
Rated: 11.55 V
Max.: 13.2 V
3. What is the Mavic Air's Intelligent Flight Battery type?
LiCo02
4. What is the Mavic Air's Intelligent Flight Battery energy?
27.43 Wh
5. What is the maximum charging power of the Mavic Air's Intelligent Flight Battery?
60 W
6. What is the Mavic Air's remote controller battery capacity?
2970 mAh
7. How long can the Mavic Air fly with a fully charged Intelligent Flight Battery?
Around 21 minutes (no winds at a constant speed of 25 km/h)
8. What is the optimal charging temperature of the Mavic Air's Intelligent Flight Battery?
5℃ to 40℃
9. What is the weight of the Mavic Air's Intelligent Flight Battery?
140 g
10. How do I update the firmware of the Mavic Air's Intelligent Flight Battery?
The battery will also be upgraded when the aircraft is updated. A "Firmware Inconsistent" prompt will be displayed in the app. Slide the slider to update the battery.
11. How often should the Mavic Air's Intelligent Flight Battery be charged and discharged?
The intelligent chip of the battery is regulating its volume at all times. It does not need to be fully charged or discharged manually on a regular basis.
12. Do I need to turn off the Mavic Air's Intelligent Flight Battery before charging it?
Yes. Or it may damage the power port.
13. What should I note when using and storing the battery?
To store the battery for a long period, discharge and charge the battery every three months.
14. Why does the Mavic Air's Intelligent Flight Battery not work the first time?
The new battery will enter the hibernation mode. Charge it to activate.
15. How does the Charging Hub charge the Mavic Air's Intelligent Flight Battery?
The batteries will be charged in turn. The Charging Hub will charge them in sequence according to their power levels, from high to low.
16. What does the red part indicate when pulling the buckle on the back of the Mavic Air's Intelligent Flight Battery?
If the red part is seen, it means that the buckle is not mounted in place.

Propulsion

1. What is the maximum speed of the Mavic Air?
68.4 km/h
2. What are the size and model of the Mavic Air's propellers?
The diameter is 5.3 inch and the model is 5332S. The spark's 4.7-inch propellers cannot be used.
3. What are the Mavic Air's propellers made of?
Glass Fiber Reinforced Polyamide.
4. Why can the Mavic Air's propellers not be folded?
It is to obtain better dynamic balance and reduce vibration, and it does not affect the aircraft's folding and portability.
5. How often should I replace Mavic Air's propellers?
If the propeller is scratched, bent, or damaged, replace it immediately. It is recommended to replace them at least every three months.
6. Can the Mavic Air's motors be used with the Spark?
No.

Software

1. How does the Mavic Air composite the image in ActiveTrack?
In ActiveTrack, select a target, and drag the frame in the screen to composite.
2. How does the Mavic Air's SmartCapture work?
a. Ensure that the lighting condition is adequate and the aircraft's vision systems can work normally.
b. The aircraft is in P mode.
c. Fly the aircraft in an open area. Do not fly the aircraft over crowds. Otherwise, accidents may occur due to wrong operations.
d. Fly on a fine day without winds or with a gentle breeze.
e. Fly with propeller guards mounted to the aircraft.
3. Can I take off the Mavic Air by scanning my face, like the Spark?
No. The aircraft cannot take off from the palm, but it can be take off from the ground with gesture control.
4. Does the Mavic Air support PalmLand?
No. It is not recommended to land the aircraft on your hands.
5. Does the Mavic Air support precision landing? How will it be triggered?
Yes. Precision Landing function is subject to the following:
1. The Home Point is recorded when taking-off and cannot not be refreshed during flight.
2. The aircraft takes off vertically (10 m).
Terrain Feature Detection:
The aircraft takes off and flies 30 m above the ground. When the aircraft flies within 20 m from the Home Point, the senor will scan the terrain. When the current terrain matches with the Home Point's terrain, the aircraft will land.
When the aircraft is beyond 20 m away from the Home Point, press the RTH button on the remote controller or tap the RTH button in the app, the aircraft will return to home, match with the image information from takeoff, move horizontally, or yaw to change its nose direction to achieve precision landing.
When the aircraft is landing, use the remote controller to control the following:
1. Pull the throttle stick downward to increase the descending speed.
2. Pulling the throttle stick upward or moving the control stick in any direction will stop Precision Landing. The aircraft will descend vertically and the Landing Protection will remain active.
6. What is the Mavic Air's Advanced Pilot Assistance Systems (APAS) function?
With Advanced Pilot Assistance Systems (APAS) enabled, the aircraft will auto plan the flight route when encountering an obstacle. Users can push the pitch stick forward or backward, and the aircraft will fly around the obstacle. If the aircraft cannot go around the obstacle, it will hover in place. Do not fly the aircraft over small obstacles or in a narrow area as APAS may not function normally.
7. How many photos are taken in a Mavic Air panoramic photo?
Pano: 3×1: W: 2048 × H: 3712
3 × 3:W: 4096 × H: 2688
180°:W: 6144 × H: 2014
Sphere (3 × 8 + 1): W: 8192 × H: 4096

Vision System

1. What is the detection range?
0.5 m to 8 m
2. What is the hovering range?
0.5 m to 30 m
3. What is the operating environment of the sensors?
Detects clearly patterned surfaces with adequate lighting (1520%) (under daylight lamp indoors).
4. Can I fly the Mavic Air above water?
It is not recommended to fly the aircraft close to the water (within 2 m from the water). When flying above the water, the vision positioning function will turn off automatically and only the GPS and barometer are used for positioning. The aircraft may even drop into the water.
5. Can I fly the Mavic Air through a window?
It is not recommended to fly the aircraft through a window. The aircraft cannot fly stably when the compass is interfered with or the GPS signal is poor due to a reflective glass or the steel structure of a building.
6. Can the Mavic Air take off on the foggy mountaintop?
Do not fly the Mavic Air in a foggy place. Otherwise, the Mavic Air's Vision System may malfunction, and may not even be able to land.
7. Where shouldn't I fly the Mavic Air?
1. Do not fly the aircraft over monochrome surface (e.g. pure black, pure white, pure red, and pure green).
2. Do not fly the aircraft over a highly reflective surface.
3. Do not fly the aircraft over water or transparent surfaces.
4. Do not fly the aircraft over moving surfaces or subjects (e.g. crowd, shrubs blown by winds, or grass).
5. Do not fly the aircraft in an area where the lighting changes frequently or drastically.
6. Do not fly the aircraft over extremely dark (lux<10) or bright (lux>10.000) surfaces.
7. Do not fly the aircraft over surfaces that can absorb or reflect infrared light (e.g. mirror surface).
8. Do not fly the aircraft over surfaces without clear patterns.
9. Do not fly the aircraft over surfaces with identical repeating patterns or textures (e.g. tiling).
8. When does the obstacle avoidance function not work?
1. Flying toward small objects with the width less than 0.2 m or its size less than 0.25 square meters (e.g. power line)
2. Flying in a strong light. The aircraft may brake when flying toward the sun
3. Fly the aircraft over surfaces without clear patterns or with identical repeating patterns or textures (e.g. monochrome surfaces, white wall, and tiling)
4. Flying over a reflective surfaces (e.g. glass and mirror)
5. Flying to thin objects (e.g. leaves, and branches)

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