FAQ

DJI Care Refresh is an after-sales service plan launched by DJI, which provides you with efficient, flexible, and optional accidental damage protection solutions, allowing you to enjoy your DJI product with greater peace of mind wherever you go.

DJI Care Refresh Series service includes the following two service plans, which you can choose according to your needs. For details, please refer to the Terms of Service:

Service	Supported Product	1-Year Plan	2-Year Plan
Product Replacement If damage or a flyaway scenario occurs to the product during normal use or from an accident, after completing the replacement service process[1], you can obtain a functional product from DJI. [1] Including paying an additional replacement fee; please click here to see the replacement fee.	For damage: All models For flyaway: DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI Mini 3, DJI Mavic 3 Classic, DJI Avata, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI AIR 2S, Mavic Air 2, DJI Mini 2 and DJI Mini SE.	Two replacements in one year: Usable twice for damage, Usable once for flyaway	Three replacements in two years: Usable three times for damage, Usable twice for flyaway
Exclusive Repair Discounts If the main products or accessories are damaged during normal use or due to accidents, both the product and the accessories sent along for repairing are entitled to exclusive discounts within a certain quota. Click here to view detailed discounts and coverage limits.	DJI Mavic 3, DJI Mavic 3 Cine	Twice a year	Three times in two years
Extended Warranty Period Extend the official warranty period for coverage parts[2]. Free repair service is provided by DJI If the covered parts are malfunctioning due to a non-user error while under warranty. [2] Can be different in each region; the service agreement shall prevail.	All models	Already covered by the 1-Year official warranty period; No additional extension	Extended to two years
Rewards for Safe Use If your product has not used replacement service during the term of validity, an additional 1-year extended warranty service will be provided for your product after the current DJI Care Refresh expires.	DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI Action 2	Extended to two years Extended to three years in Europe and U.K	Extended to three years
Factory Maintenance DJI repair services offer factory maintenance covering basic inspections, upgrades, calibrations, cleaning, and easily-worn part replacement to keep your aircraft in excellent condition.	DJI Mavic 3, DJI Mavic 3 Cine	Once a year	Twice in two years

The effective time and effective period of different services vary. For more details, refer to Q5. How long is the coverage period of DJI Care Refresh, and how can the effective time be calculated?

DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
· Brand new and un-activated product;

· Aircraft or gimbal activated within the last 48 hours;
· Handheld device activated within the last 30 days;

If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchasing notice.

At the moment, DJI Care Refresh is only available to customers in the U.S., Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea and Mainland China.
You can check whether DJI Care Refresh is available in your country on the DJI Online Store.To ensure that you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.

1. Purchase DJI products with DJI Care Refresh together at DJI Online Store;

2. Go to DJI Online Store - Service - DJI Care Refresh and input the serial number of your product to purchase DJI Care Refresh.

3. Go to an official flagship store or an authorized store to purchase a DJI Care Refresh activation code. After purchasing, please follow the instructions to bind DJI Care Refresh.

· The validity period of the replacement service and Exclusive Repair Discounts Service provided by DJI Care Refresh (1-Year Plan) will be calculated from 0:00 on the date stated in the service agreement, and the validity period is 12 months. The validity period of the Rewards for Safe Flight service provided by DJI Care Refresh (1-Year Plan) will be calculated from the expiration of the validity period of replacement service and discounted repair service, and the validity period is 12 months (In Europe and U.K, The validity period of the Rewards for Safe Flight service will be calculated from the expiration of the official warranty period).

· The validity period of the replacement service provided by DJI Care Refresh (2-Year Plan) will be calculated from 0:00 on the date stated in the service agreement, and the validity period is 24 months. The validity period of the extended warranty service provided by DJI Care Refresh (2-Year Plan) will be calculated from 0:00 of the second year on the date specified in the service agreement. It will end at the same time as the replacement service period expires. The validity period is 12 months.The validity period of the Rewards for Safe Flight service provided by DJI Care Refresh (2-Year Plan) will be calculated from the expiration of the validity period of replacement service and discounted repair service, and the validity period is 12 months.

The date stated in the service agreement depends on the purchase and binding method of DJI Care Refresh:

· When DJI Care Refresh is purchased together with a DJI product on DJI Store, the date stated in the service agreement will be the activation date of the product. For Osmo Mobile Series, DJI OM 5, and DJI OM 4 Series, if your product is not activated after purchase, DJI Care Refresh will automatically take effect 45 days after the delivery date. Please refer to the date stated in the service agreement for specific information.
· The date stated in the service agreement is the day of purchase when DJI Care Refresh is purchased separately on DJI Online Store.
· The date stated in the service agreement is the day of binding when DJI Care Refresh is bound through the DJI Care Refresh activation code.

The aforementioned services cannot be used outside the validity period. Damage or an accident to the product within the service coverage that occurs outside the validity period is not covered by DJI Care Refresh.

A product warranty is a guarantee of repair service provided when your DJI product is malfunctioning due to non-user error. DJI products are eligible for this service if damage occurs within the aforementioned coverage during the warranty period. If DJI Care Refresh is purchased, the official warranty period can be extended accordingly (if applicable).

DJI Care Refresh provides both replacement service and discount repair service if damage occurs to the product during normal use or accidents. If you have purchased DJI Care Refresh and the repair costs are covered by the standard product warranty, the remaining replacement or discount repair balance on your DJI Care Refresh will not be affected.

The Factory Maintenance provided by DJI Care Refresh is a preventive maintenance with the goal of keeping your product in excellent condition. During factory maintenance, any product malfunctions identified outside the service scope will be handled through the official warranty, replacement service, or discount repair service according to the actual situation.

Since the effective time of DJI Care Refresh varies for different services after the purchase, damage or an accident to the product within the service coverage that occurs before the service takes effect is not covered by DJI Care Refresh. Service fees incurred before the service takes effect will not be refunded.

Currently, DJI Care Refresh provides international coverage to DJI RS 3 Mini, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Action 2, DJI OM 4, DJI OM4 SE, DJI OM 5, DJI RS 2, DJI RSC 2, DJI RS 3, DJI RS 3 Pro and DJI Pocket 2.
For the supported products which purchased from DJI official stores or any other authorized channels with a valid proof of purchase, you can enjoy replacement and warranty services, as well as the extended warranty service included in a DJI Care Refresh (2-Year) plan, at any DJI official or authorized repair centers that could provide DJI Care Refresh services once they confirmed your claim had met the service conditions. For more details, please contact DJI Support.
* For other non-supported products, DJI Care Refresh Service is only available in the country or region where the DJI Care Refresh was purchased.

DJI Care Refresh flyaway replacement service supports the DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI Mini 3, DJI Mavic 3 Classic, DJI Avata, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI AIR 2S, Mavic Air 2, DJI Mini 2 and DJI Mini SE.
If the above product flies away, after completing the replacement service process, you can obtain a functional product from DJI.

For more details, refer to the replacement service process in the Terms of Service.

To make sure that your aircraft can use the flyaway replacement service, the DJI account needs to be bound with the aircaft, and the remote controller bound with the aircraft.

· Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
· Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.

If a flyaway occurs, only the owner of the bound account can apply for the flyaway replacement service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.

Therefore, in order to use the flyaway replacement service on your products, please be sure to go to [Profile] - [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.
The flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred.

If your DJI Care Refresh (1-Year Plan) has not yet expired, and there is at least one product replacement left, then you can purchase DJI Care Refresh +, which extends your replacement service for one more year as well as prolonging the warranty period of your product.
Since DJI Care Refresh + provides a second year of after-sales services, DJI Care Refresh + cannot be purchased if you already purchased the 2-Year Plan of DJI Care Refresh.

DJI Care Refresh cannot be purchased repeatedly. Each DJI product can only be bound to DJI Care Refresh once. After using the service provided by DJI Care Refresh, if the product's serial number is changed, the provided product will automatically bind to the original product's DJI Care Refresh, and the original service and warranty period continues. Therefore, the original unit will no longer have a DJI Care Refresh Plan. Please do not re-purchase DJI Care Refresh for the replacement unit.