DJI Care Refresh is an after-sales service plan launched by DJI, which provides you with efficient, flexible, and optional accidental damage protection solutions, allowing you to enjoy your DJI product with greater peace of mind wherever you go.
DJI Care Refresh Series service includes the following two service plans, which you can choose according to your needs. For details, please refer to the Terms of Service:
Service | Supported Product | 1-Year Plan | 2-Year Plan |
---|---|---|---|
Product Replacement If damage or a flyaway scenario occurs to the product during normal use or from an accident, after completing the replacement service process[1], you can obtain a functional product from DJI. [1] Including paying an additional replacement fee; please click here to see the replacement fee. |
For damage: All models For flyaway: DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI Mini 3, DJI Mavic 3 Classic, DJI Avata, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI AIR 2S, Mavic Air 2, DJI Mini 2 and DJI Mini SE. |
Two replacements in one year: Usable twice for damage, Usable once for flyaway |
Three replacements in two years: Usable three times for damage, Usable twice for flyaway |
Exclusive Repair Discounts If the main products or accessories are damaged during normal use or due to accidents, both the product and the accessories sent along for repairing are entitled to exclusive discounts within a certain quota. Click here to view detailed discounts and coverage limits. |
DJI Mavic 3, DJI Mavic 3 Cine | Twice a year | Three times in two years |
Extended Warranty Period Extend the official warranty period for coverage parts[2]. Free repair service is provided by DJI If the covered parts are malfunctioning due to a non-user error while under warranty. [2] Can be different in each region; the service agreement shall prevail. |
All models | Already covered by the 1-Year official warranty period; No additional extension |
Extended to two years |
Rewards for Safe Use If your product has not used replacement service during the term of validity, an additional 1-year extended warranty service will be provided for your product after the current DJI Care Refresh expires. |
DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI Action 2 |
Extended to two years Extended to three years in Europe and U.K |
Extended to three years |
Factory Maintenance DJI repair services offer factory maintenance covering basic inspections, upgrades, calibrations, cleaning, and easily-worn part replacement to keep your aircraft in excellent condition. |
DJI Mavic 3, DJI Mavic 3 Cine | Once a year | Twice in two years |
The effective time and effective period of different services vary. For more details, refer to Q5. How long is the coverage period of DJI Care Refresh, and how can the effective time be calculated?