DJI Care Refresh

Comprehensive Protection for Peace of Mind

Comprehensive Protection for DJI Products

DJI Care Refresh is a comprehensive and reliable protection plan that provides DJI products [1] with coverage for a range of accidental damages and natural wear.

Camera Drones
Handheld Photography Devices

Multiple Exclusive Benefits

Camera Drones
Handheld Photography Devices

Two Options for Full Protection

Camera Drones
Handheld Photography Devices
DJI Care Refresh1-Year Plan2-Year Plan
Service Period1 year2 years
Number of Replacements2 (including 1 for Flyaway Coverage)3 (including 2 for Flyaway Coverage)
Extended Service [3]N/AExtend to 24 months
Maintenance Services (for select products)12
Discounted Repair (for select products) [4]2 (15% off)3 (15% off)
DJI Care Refresh +SupportedNot available
DJI Care Refresh1-Year Plan2-Year Plan
Service Period1 year2 years
Number of Replacements23
Extended Service [3]N/AExtend to 24 months
DJI Care Refresh +SupportedNot available

Service Process

When you need to replace your device, DJI Care Express (data analysis and replacement for flyaway cases are currently not supported) sends the replacement product back to you faster. For other scenarios, you can request service.

DJI Care Express (Exclusive Channel)

Register Case

Register your case for fast replacement (currently unavailable for data analysis or flyaway cases).

DJI Care Express

Pay Replacement Fee

Pay the listed replacement fee.

Send Damaged Product Back

We will send the replacement immediately upon receiving the damaged product.

Receive Replacement Product

Enjoy free shipment of your replacement product.

Request a Service

Register Case

Register your case for repair, data analysis, flyaway replacement, or maintenance.

Request a Service

Send Your Product Back

Send the product back (if applicable).

Wait for Service to Complete

After we receive your product, it normally takes five working days to proceed.

Receive the Product

Enjoy free shipment of your repaired or replaced product.

Extend One More Year of Service

Learn how to extend DJI Care Refresh 1-Year Plan to enjoy one more year of service.

* DJI Care Refresh 2-Year Plan only supports certain DJI products. Please refer to availability information at https://store.dji.com/.

* Flyaway Coverage, Exclusive Repair Discounts, Rewards for Safe Use, Factory Maintenance, and International Warranty Service are only available for select DJI products. Please refer to the Terms of Service or visit our FAQ page for complete details.

1. Please refer to Supported Products for information regarding specific supported models.

2. Replacement products are brand-new or equivalent to brand-new products in performance and reliability.

3. The official warranty of main parts can be extended to 24 months. See more details at https://www.dji.com/service/policy.

4. Enjoy 15% off for repair when the charge is within a specified range. Please refer to the Terms of Service or visit our FAQ page for complete details.