Comprehensive Protection for DJI Products
DJI Care Refresh is a comprehensive and reliable protection plan that provides DJI products [1] with coverage for a range of accidental damages and natural wear.
Multiple Exclusive Benefits
Two Options for Full Protection
| DJI Care Refresh | 1-Year Plan | 2-Year Plan |
|---|---|---|
| Service Period | 1 year | 2 years |
| Number of Replacements | 2 (including 1 for Flyaway Coverage) | 3 (including 2 for Flyaway Coverage) |
| Extended Service [3] | N/A | Extend to 24 months |
| Maintenance Services (for select products) | 1 | 2 |
| Discounted Repair (for select products) [4] | 2 (15% off) | 3 (15% off) |
| DJI Care Refresh + | Supported | Not available |
| DJI Care Refresh | 1-Year Plan | 2-Year Plan |
|---|---|---|
| Service Period | 1 year | 2 years |
| Number of Replacements | 2 | 3 |
| Extended Service [3] | N/A | Extend to 24 months |
| DJI Care Refresh + | Supported | Not available |
Service Process
When you need to replace your device, DJI Care Express (data analysis and replacement for flyaway cases are currently not supported) sends the replacement product back to you faster. For other scenarios, you can request service.
DJI Care Express (Exclusive Channel)
Register Case
Register your case for fast replacement (currently unavailable for data analysis or flyaway cases).
DJI Care ExpressPay Replacement Fee
Pay the listed replacement fee.
Send Damaged Product Back
We will send the replacement immediately upon receiving the damaged product.
Receive Replacement Product
Enjoy free shipment of your replacement product.
Request a Service
Send Your Product Back
Send the product back (if applicable).
Wait for Service to Complete
After we receive your product, it normally takes five working days to proceed.
Receive the Product
Enjoy free shipment of your repaired or replaced product.
Supported Products
DJI Mini 3 Pro
DJI Mavic 3 Pro Cine
DJI Mavic 3 Pro
DJI Mini 2 SE
DJI RS 3 Mini
DJI Mini 3
Extend One More Year of Service
Learn how to extend DJI Care Refresh 1-Year Plan to enjoy one more year of service.
* DJI Care Refresh 2-Year Plan only supports certain DJI products. Please refer to availability information at https://store.dji.com/.
* Flyaway Coverage, Exclusive Repair Discounts, Rewards for Safe Use, Factory Maintenance, and International Warranty Service are only available for select DJI products. Please refer to the Terms of Service or visit our FAQ page for complete details.
1. Please refer to Supported Products for information regarding specific supported models.
2. Replacement products are brand-new or equivalent to brand-new products in performance and reliability.
3. The official warranty of main parts can be extended to 24 months. See more details at https://www.dji.com/service/policy.
4. Enjoy 15% off for repair when the charge is within a specified range. Please refer to the Terms of Service or visit our FAQ page for complete details.