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Support

Welcome to DJI Support

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Helpful Guides
Updating Your Drone FirmwareUpdating Handheld Products FirmwareDJI Fly or DJI GO 4 Phone Compatibility ListApplicable Apps and Download MethodsDJI Fly App Account and Device Binding GuideUnlocking a GEO Zone on Your DJI Drone
DJI Care RefreshVideo VerificationDevice Info Inquiry

Convenient Services

GEO Zone Map

Check out where and when to fly

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Request Repair Service Online

Fully assess and repair your DJI products

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DJI Care Service

Comprehensive protection plans for your new product

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My Service Portal

Service progress, historic cases, and account management

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Download Center

DJI Apps

Start your adventure with DJI Fly, DJI Mimo, DJI Virtual Flight and more

Software

Take your product to the next level with DJI Assistant 2, Transcoders, LUTs and more

Guides and Manuals

Explore your product with user guides and manuals

View all in Download Center

Product Support

How-to guides and technical help

Camera Drones
Handheld
Enterprise
Agriculture
Education
Others
Mavic Series
DJI RC Series
Air Series
Mini Series
DJI Avata Series
FPV Series
Phantom Series
Spark Series
Inspire Series
Osmo Pocket Series
Osmo Action Series
Osmo Mobile Series
Ronin Cinema Cameras
Ronin Stabilizers
Pro Accessories
Drones
Payloads
Software Services
Remote Drone Operation Solution
Accessories and Others
Mission Planning
Educational Robot Series
Educational Drone Series
Artificial Intelligence Education Series
Flight Control System

Service Request and Inquiry

Start your service journey

Request Repair Service Online

Fully assess and repair your DJI products

Request Now

DJI Care Express

DJI Care Service users get a replacement in a quicker way for a fee

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Replacement Service

Within 15 days of receipt, you could enjoy the convenient replacement service if certain conditions are met

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Flyaway Service

One-Click Guide for Flyaway Service

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Service Progress

Track service progress
and details

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Device Info

Check your device information
and service history

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After-Sales Service Policies

Quick review of official
DJI after-sales
service terms

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Accessory Price

Check prices and service
fees for common
accessories

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Learn More

Service Plans

Comprehensive protection plans

All Services

Discover More DJI Services

More support options

Fly Safe

Follow flight regulations and unlock a GEO zone

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DJI Flying Tips

Check drone laws and battery transportation policies around the globe

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DJI FindSpot

Quickly make smart decisions about where and when to fly

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Newsroom and Events

DJI Fly App Prompts "Unable to take off (Code: 30064)" When Using DJI Air 2S
2023-03-30
Notice of Suspension of Service and Support for Old Product Series
2022-12-07
DJI O3 Air Unit Easy-to-Use Guide for Beginners
2022-11-22
DJI Mavic 3 Classic Easy-to-Use Guide for Beginners
2022-11-02
Announcement on Updating Channels for DJI apps (for Android Users)
2022-03-14
Find all the news and events here

Contact Us

Online Customer Service

Contact online customer service for immediate support.

Contact Online Customer Service

Hotline Service

English: +1 818 235 0789
Monday - Sunday: 6:00 - 18:00 (PST)

Phone Support Options

DJI Community

Connect with DJI enthusiasts to explore various product experiences

Join DJI Community

You can contact us by Email. For urgent situations, we recommend you contact Online Customer Service for immediate support.

Online Customer Service

Contact online customer service for immediate support.

Hotline Service

English: +1 818 235 0789
Monday - Sunday: 6:00 - 18:00 (PST)
Need assistance? We’re here to help!